The Rehab Specialist (RS) works in the Home and Neighborhood Development (HAND) Department of NACA, located in San Antonio, Texas. HAND supports NACA’s mission to provide the best mortgage in America with a primary focus on low-to-moderate income homebuyers while revitalizing communities nationwide. As part of the NACA Mortgage, funds can be escrowed for repairs and renovations to be completed after the closing.
The RS is responsible for assessing, processing and managing the approval and oversight related to all housing property conditions as it applies to meeting NACA’s property standards for health, code, safety, structural and general livability requirements as well as Wish List repairs. S/he will be working in an open environment on a team of 3 to 4 supporting professionals, assigned to same markets with individual duties to support successful completion of all team tasks. There is constant communication with Members, contractors, vendors and others relating to the submission of inspections, bids, rehab budgets, project approvals, payment procedures and overall rehab project management. S/he provides renovation guidance and education to NACA home buyers while completing rehab duties in relation to HAND department tasks including the adherence of NACA’s customer service standards. A RS works closely with HAND Director for Member, lender, vendor, office and program support. The RS also works in a timely and effective manner ensuring department goals and metrics are being met as set by NACA National Management.