Housing Counselor

The Housing Counselor (“HC”) provides comprehensive, individual, face-to-face housing counseling services in a local NACA office to homebuyers in NACA’s Purchase Program. Additional counseling is provided to homeowners through NACA’s HomeSave program. A HC must be an advocate who provides comprehensive counseling and affordable outcomes. The HC helps homebuyers overcome the roadblocks that prevent them from purchasing a home. This consists of individual counseling to qualify for NACA’s Best in America mortgage.

An employee would usually begin their employment with NACA as a HC which does not require a Mortgage Loan Originator (“MLO”) license. It is expected that the employee will transition from a HC to a MC after successful performance as a HC. Both the MC and HC provide comprehensive housing counseling to pre-approve a homebuyer for the NACA Mortgage or other mortgages. This pre-approval or NACA Qualification requires full documentation based on NACA’s policies and procedures. For some Members, this can be achieved quickly while for others it may take several months or more. A successful HC could become a MLO and provide mortgage origination services. The MC compensation is significantly higher.  

NACA is likely the only job in the mortgage industry with that provides primarily low and moderate income borrowers with an incredible mortgage, and make considerable income without engaging in abusive lending practices.  NACA offers one single mortgage product to all its Members, whether a prime or sub-prime borrower. It is considered the Best Mortgage in America and there is tremendous demand for the program.

POSITION REQUIREMENTS

The HC is the Member’s primary point of contact through NACA Qualification while adhering to NACA’s established requirements. The HC essentially manages his/her own pipeline of Members while working within the underwriting guidelines for NACA’s Best in America mortgage. S/he ensures effective and timely communication, explaining and requesting necessary documents, determining readiness for homeownership and an affordable mortgage payment.  S/he works with the Member to address and improve their financial management. 

Counsel Home Buyers:

The HC provides comprehensive housing counseling to pre-approve a homebuyer for the NACA Mortgage or other mortgages (“NACA Qualification”). This requires full documentation based on NACA’s policies and procedures. For some Members, this can be achieved quickly while for others it may take several months or more.  The NACA Mortgage Department and authorized Office Manager review the NACA Counselor’s assessment of the Members readiness for homeownership with a realistic purchase price for their desired area. The NACA Underwriter makes the final determination on whether the Member should be NACA Qualified, and who may require additional counseling or documentation. The specific job responsibilities include the following: 

  • Work with NACA’s software to accurately complete documentation and data entry for efficient and paperless qualification.
  • Write narrative analyses and action plans to document next steps after each counseling session.
  • Qualify Members by reviewing payment history, liabilities and other credit information.
  • Work with Members to develop an affordable budget and address budget issues.
  • Work with the Member to calculate a monthly surplus to demonstrate that the Member can afford the mortgage payment and has the minimum required funds necessary for NACA Qualification.
  • Examine and process documents, addressing issues as needed.
  • Determine readiness for homeownership based on NACA Qualification criteria: eligibility, readiness, affordability and funds.
  • Understand the Member’s motivation to become a homeowner and provide clear direction.
  • Work with Members to improve their financial management.
  • Determine a maximum affordable mortgage payment and purchase price.
  • Address NACA Qualification conditions (if any) within 24 hours.
  • Educate the Member about alternative mortgage products or solutions.

Advocacy in support of NACA’s Mission:

Employment with NACA requires on-going participation in NACA’s advocacy, outreach, community organizing, and other activities as determined by NACA. He/she needs to support and defend the organization’s philosophy, tactics and advocacy. Such participation in and support of NACA’s confrontational advocacy campaigns and other activities is important in achieving NACA’s mission of advocating for economic justice and expanding NACA’s best in America homeownership program. While these activities may impact Performance Pay compensation, they are crucial for NACA’s continued success and for meeting NACA’s mission.

Other Activities:

  • Present at Home Buyer and Purchase Workshops.
  • Assist NACA outreach efforts as necessary.
  • Other duties as assigned.