Human Resources Generalist

The Human Resources Generalist (“H.R. Generalist”) is responsible for performing many of the critical functions of the NACA’s Human Resources Department.  The position is based in Boston, Massachusetts and reports to NACA’s Human Resources Director.  The functions of the HR Generalist include: recruitment and hiring, benefits administration, staff evaluations, disciplinary actions, claims administration, and other H.R. functions for all of NACA’s 45+ Offices and other departments.  In addition, s/he works on the development, coordination, and implementation of personnel policies for NACA’s 500+ employees to ensure NACA’s adherence to employment laws and regulations.

The Human Resources Department works closely with national staff and management in support of company goals as they relate to human resources.  S/he plays a key role in supporting NACA’s employees and managers who conduct homeownership programs and community advocacy activities across the United States.The H.R. Generalist also supports strategic human resource planning and execution to provide the company with the best talent available, and to position NACA as the employer of choice in the industry.  S/he must also support NACA’s mission and enthusiastically engage in NACA’s advocacy as well as support and defend the organization’s strategies, philosophy, and tactics.


General Human Resource Activities:

  • Ensures that NACA personnel policies are implemented and adhered to.
  • Addresses employee grievances and complaints.
  • Maintains historical human resource records.
  • Conducts exit interviews to identify company issues and retain productive staff.
  • Conducts investigations, maintain records, and represent the organization at hearings.
  • Maintains and update written human resource policies and procedures.
  • Ensures that all human resource functions are in accordance with applicable federal and state legal and regulatory requirements and standards (e.g., EEO, ADA, OSHA, Fair Labor, etc.).
  • Maintains professional and technical knowledge by attending educational workshops, reviewing professional publications, establishing personal networks, and participating in professional societies.

Recruiting & Staffing:

  • Manage NACA’s recruiting program, policies, and procedures.
  • Keeps NACA up-to-date on best recruiting practices.
  • Identifies and implements various options in outreach for candidates.
  • Develops a network of employer resource services and participates in job fair activities.
  • Creates and maintains job descriptions and requirements for all positions.
  • Conducts interviews.
  • Identifies staff vacancies and staffing needs and regularly communicates findings of personnel needs to office and department heads.
  • Evaluates and recommends salary ranges based on responsibilities, outcomes, markets and NACA’s overall compensation policies.

Staff Evaluations:

  • Manages employee reviews and evaluation process.
  • Develops evaluation process for all departments with structured salary increases and/or bonuses.
  • Coordinates Performance Evaluation System in ADP or equivalent.

Disciplinary Process:

  • Assists supervisors in personnel management and disciplinary procedures.
  • Manages progressive disciplinary actions.
  • Ensures and conducts disciplinary actions in a timely manner and with sensitivity for confidentiality (verbal, written and termination).
  • Supports terminations via termination letters, termination meetings, and related documentation.

Employee Benefits:

  • Oversees and administers all employee and benefit programs, workers compensation, disability, and unemployment insurance.
  • Studies and evaluates benefit programs, assesses benefit needs and trends, analyzes fees, renewals, and recommends benefit changes to management.
  • Assists with the processing of benefit claims including employee deductions.
  • Designs and conducts educational programs on benefit programs.
  • Maintains relationships with vendors and employees on all benefit offerings.
  • Manages employee enrollment of benefits including coordination of annual enrollment and communication concerning benefits.
  • Oversees the COBRA process and corresponding benefits.

Claims Administration:

  • Investigates accidents and prepares reports for the insurance carrier.
  • Coordinates with staff attorneys on accidents, unemployment and workers’ compensation claims and responses.

Human Resources Systems (i.e. HRIS):

  • Maintains and updates data and management electronic systems.
  • Adheres to privacy and other regulations as they apply to these systems.

Other Duties:

  • Administers training of NACA staff and others, as required.
  • Maintains records and personnel files.
  • Contributes to team-building efforts.
  • Identifies and addresses other staff and work issues.
  • Provides leaderships, participants and assists in national and local advocacy campaigns.
  • Contributes to ad hoc projects and other duties as assigned.