The duties of IT Coordinators are broad, and they must be able to recognize the importance of basic IT administrative record duties in addition to higher level IT input. The IT Coordinator must be able to easily understand and translate end user problems into technical language and vice versa.
The IT Coordinator is the first line of technical support, acting as the liaison between the IT team and the internal customers. Primarily responsible for maintaining the reliability and functionality of hardware and software systems by performing repairs, upgrades, installs and preventive maintenance as required; the IT Coordinator also assists with all IT Support functions, including but not limited to: troubleshooting, problem solving, maintenance and user education, instructing employees in the proper use of company hardware, operating software and applications software. Additionally the IT Coordinator participates in IT special projects and work plans that include testing, roll outs, implementations, training and user satisfaction. This role identifies methods and solutions while providing project leadership and management in order to provide a high level of service to the customers of the department. Customer service skills are essential to ensure a positive experience with co-workers and team members