IT Coordinator

POSITION SUMMARY

The duties of IT Coordinators are broad, and they must be able to recognize the importance of basic IT administrative record duties in addition to higher level IT input. The IT Coordinator must be able to easily understand and translate end user problems into technical language and vice versa.

The IT Coordinator is the first line of technical support, acting as the liaison between the IT team and the internal customers.  Primarily responsible for maintaining the reliability and functionality of hardware and software systems by performing repairs, upgrades, installs and preventive maintenance as required; the IT Coordinator also assists with all IT Support functions, including but not limited to: troubleshooting, problem solving, maintenance and user education, instructing employees in the proper use of company hardware, operating software and applications software.  Additionally the IT Coordinator participates in IT special projects and work plans that include testing, roll outs, implementations, training and user satisfaction.  This role identifies methods and solutions while providing project leadership and management in order to provide a high level of service to the customers of the department.  Customer service skills are essential to ensure a positive experience with co-workers and team members

POSITION REQUIREMENTS

MAIN RESPONSIBILITIES

  • Manages the day-to-day operations of NACA’s client computers by monitoring system performance, configuration, maintenance and repair.
  • Ensures that records of IT systems and equipment are properly maintained and inventoried.
  • Applies revisions to IT systems firmware and software.
  • Develops new system and application implementation plans, custom scripts, and testing procedures to ensure operational reliability.
  • Trains NACA staff in proper use of new software and hardware developed and/or acquired.
  • May guide or provide work direction to technical staff, contract staff and/or employees.
  • Performs troubleshooting as required. Leads problem-solving efforts often involving outside vendors and other support personnel and/or organizations.
  • Establishes, maintains and manages user system accounts. Installs, modifies, and maintains system and application software on server computer systems.
  • Establishes guidelines and methods for the installation and management of the client operating systems, disk arrays, switches, tape libraries and other components.
  • Ensures high availability and acceptable levels of performance of mission critical host computer resources.
  • Develops procedures to maintain security and protect systems from unauthorized use, acts of nature, and user abuse.
  • Develops procedures, programs, and documentation for backup and restoration of host operating systems and host-based applications.
  • Develops and coordinates project implementations that maximize benefits while minimizing downtime.
  • Utilizes tools, procedures, and training sessions for Operations, Client Support and Systems Development staff to assist with work.
  • Manages the data center and network host systems including hardware, software and equipment.
  • Stays current with technological developments in systems support technology and recommends ways for NACA to take advantage of new technology.
  • Positions in this classification may perform all or some of the responsibilities above, and other related duties as assigned.

 Competencies

  1. Technical Capacity.
  2. Communication Proficiency.
  3. Learning Orientation.
  4. Thoroughness.
  5. Customer/Client Focus.