A NACA Counselor (“Counselor”) can be either a Housing Counselor (“HC”) or Mortgage Counselor (“MC”). The expectation is that one would begin as a HC and become an MC within six months of employment. The exception would be in the Charlotte Counseling Center where conversion to an MC is encouraged but not required. A NACA Counselor provides comprehensive, individual, face-to-face housing and budget counseling services in a local NACA office or by phone and video conferencing from the Charlotte Counseling Center to Members in NACA’s Purchase Program. The focus is on low and moderate income and minorities who have been locked out of affordable homeownership. The Counselor helps homebuyers overcome the roadblocks that prevent them from purchasing a home. This consists of individual counseling to qualify for NACA’s Best in America mortgage. The Counselor must be an advocate who provides comprehensive counseling and affordable outcomes. Additional counseling is provided to homeowners with an unaffordable mortgage through NACA’s HomeSave program.
NACA is likely the only job in the counseling and mortgage industry where an employee can provide many low and moderate-income borrowers and those locked out of affordable homeownership with an incredible mortgage while earning considerable income. The NACA mortgage and homeownership program are so superior that they require minimal marketing efforts. NACA provides an instant pipeline of homebuyers without the need to generate leads which allows the Counselor to be dedicated to counseling Members and in securing the NACA Mortgage.
The HC is the Member’s primary point of contact through NACA Qualification while adhering to NACA’s established requirements. The MC, who is a licensed Mortgage Loan Originator, continues to be the primary point of contact through bank application and assists the Member through closing. The Counselor essentially manages his/her own pipeline of Members while working within the underwriting guidelines for NACA’s Best in America mortgage. S/he ensures effective and timely communication, explaining and requesting necessary documents, determining readiness for homeownership and an affordable mortgage payment. The Counselor also works with the Member to address and improve their financial management.
The Counselor maintains a professional demeanor and provides outstanding customer service at all times. The Counselor educates the Member on his/her next steps at each stage of the process and utilize problem solving skills and excellent budget guidance in order to provide sound counseling, and help the Member overcome obstacles. S/he must be able to work independently with Members. The Counselor must also have the ability to manage time effectively without procrastinating or avoiding tasks and must complete effective counseling sessions within specified time limits in an accurate manner, prioritizing ready Members and effectively managing their pipeline with a full calendar and timely communication with Members.
When a Member decides to seek the NACA mortgage product, only the MC can assist them in securing a NACA mortgage or engage in other mortgage origination activities or issues regarding a mortgage application for a specific property. The NACA Mortgage Department is primarily responsible for processing and closing the loan including addressing lender conditions, obtaining title and homeowners insurance. The MC can assist in addressing conditions and other activities to facilitate the Member in a timely manner without conflicting with the Mortgage Department’s activities.
The HC, whose duties exclude mortgage origination activities, is not required to be licensed through the National Mortgage Licensing System as a Mortgage Loan Originator (“MLO”) when beginning employment. The HC hired in a local NACA office, other than the Charlotte Counseling Center, is expected to transition to a MC within six (6) months of employment. In such a transition, NACA will reimburse a HC who becomes a MC the cost of a continuing education course, a federal and state test fee, and clearing a fingerprint and a background check to become licensed through NMLS. The MC compensation is significantly higher than a HC.