A NACA Counselor provides comprehensive, individual, face-to-face housing and budgeting counseling services in a local NACA office or by phone and video conferencing from the Charlotte Counseling Center to Members in NACA’s Purchase Program. The focus is on low and moderate income individuals and minorities who have been locked out of affordable homeownership. The Counselor helps homebuyers overcome the roadblocks that prevent them from purchasing a home. This consists of individual counseling to qualify for NACA’s Best in America mortgage. The Counselor must be an advocate who provides comprehensive counseling and affordable outcomes. Additional counseling is provided to homeowners with an unaffordable mortgage through NACA’s HomeSave program.
A NACA Counselor (“Counselor”) can be either a Housing Counselor (“HC”) or Mortgage Counselor (“MC”). The expectation is that one would begin as a HC and become an MC within six months of employment. The exception would be in the Charlotte Counseling Center where conversion to an MC is encouraged but not required.
The Counselor is the Member’s primary point of contact through NACA Qualification and is responsible for adhering Members to NACA’s established requirements. The MC is a licensed Mortgage Loan Originator and continues to be the primary point of contact through bank application and closing. Whether an HC or an MC, the Counselor manages his/her own pipeline of Members while working within the underwriting guidelines for NACA’s Best in America Mortgage program. S/he ensures effective and timely communication, explains and requests necessary documents, and determines readiness for homeownership and an affordable mortgage payment for each Member. The Counselor also works with the Member to address and improve their financial management.