A NACA Counselor (“Counselor”) can be either a Housing Counselor (“HC”) or Mortgage Counselor (“MC”). The expectation is that one would begin as a HC and become an MC within six months of employment. The exception would be in the Charlotte Counseling Center where conversion to an MC is not required. A NACA Counselor provides comprehensive, individual, face-to-face housing counseling services in a local NACA office or by phone and video conferencing from the Charlotte Counseling Center to Members in NACA’s Purchase Program. The focus is on low and moderate income and minorities who have been locked out of affordable homeownership. The Counselor helps homebuyers overcome the roadblocks that prevent them from purchasing a home. This consists of individual counseling to qualify for NACA’s Best in America mortgage. The Counselor must be an advocate who provides comprehensive counseling and affordable outcomes. Additional counseling is provided to homeowners with an unaffordable mortgage through NACA’s HomeSave program.
The HC position does not require a Mortgage Loan Originator (“MLO”) license when beginning employment. The HC hired in a local NACA office other than the Charlotte Counseling Center is expected to transition to a MC within six (6) months of employment. A HC in the Charlotte Counseling Center can become a licensed MLO (MC) but it is not a job requirement. The MC compensation is significantly higher than a HC.
The MC must be a licensed Mortgage Loan Originator. S/he is the Member’s primary point of contact through bank application while adhering to NACA’s established requirements. The MCessentially manages his/her own pipeline of Members while working within the underwriting guidelines for NACA’s Best in America mortgage. The MC ensures effective and timely communication, explaining and requesting necessary documents, determining readiness for homeownership and an affordable mortgage payment. S/he works with the Member to address and improve their financial management.