Office Administrator

The Office Administrator (“OA”) is responsible for both providing direct administrative services and the overall performance of the office. The position requires very strong administrative skills in a fast paced environment. The streamlined structure of a NACA office is for the OA to provide direct administrative services including answering the phones, greet clients and manage the front desk. In many offices the OA is the only administrative person. The OA is also be responsible for the overall office operations including customer service, time management of all office staff, supervision of other administrative staff, and other office functions. While the OA does not have supervisory responsibility of the production staff, he/she is to monitor their activities.

The OA provides a well-organized and customer focused office operations and effectively communicates with staff and management. The OA ensures adherence and enforcement of the office to NACA policies and procedures. The OA must demonstrate professionalism, maintain a positive work environment while remaining alert to potential risks, concerns and violations. It is important that the OA is knowledgeable of NACA’s programs to encourage participation and support of NACA’s programs and mission.

POSITION REQUIREMENTS

  • Answer front desk phone, manage office voice mails and emails
  • Address issues for Members coming for appointments
  • Assist people who visit the office with questions or who need assistance
  • Schedule and confirm counseling appointments and manage waiting list
  • Manage payroll and time and attendance for all staff
  • Manage bi-weekly Saturday Home Buyer Workshops and weekly Purchase workshops
  • Manage onboarding of new hires on administrative functions
  • Manage office supplies
  • Manage office space with attention to health and safety concerns
  • Manage volunteer and participation activities for NACA Members and others
  • Monitor counseling appointment requirements, confirmations, and actions plans
  • Monitor counseling appointments and sessions for bank applications
  • Monitor services provided by MCs, real estate agents, third-party vendors and others
  • Other duties as assigned