The Office Administrator (“OA”) is responsible for both providing direct administrative services and the overall performance of the office. The position requires very strong administrative skills in a fast paced environment. The streamlined structure of a NACA office is for the OA to provide direct administrative services including answering the phones, greet clients and manage the front desk. In many offices the OA is the only administrative person. The OA is also be responsible for the overall office operations including customer service, time management of all office staff, supervision of other administrative staff, and other office functions. While the OA does not have supervisory responsibility of the production staff, he/she is to monitor their activities.
The OA provides a well-organized and customer focused office operations and effectively communicates with staff and management. The OA ensures adherence and enforcement of the office to NACA policies and procedures. The OA must demonstrate professionalism, maintain a positive work environment while remaining alert to potential risks, concerns and violations. It is important that the OA is knowledgeable of NACA’s programs to encourage participation and support of NACA’s programs and mission.