The Office Manager (“OM”) is responsible for the overall performance and quality of the counseling provided by his/her officestaff. The office is staffed with receptionist/administrator(s), NACA real estate agents, Housing Counselors (“HCs”) and Mortgage Counselors (“MCs”) who provide housing counseling and mortgage origination services (“Counselors”). An office should have a minimum of four Counselors. The OM is responsible for production, efficiency and quality control with a minimum of twenty closings per month (i.e. minimum of five closings per MC). Furthermore, the OM is responsible for NACA’s performance standard from receipt of an executed Purchase & Sale contract to bank application.
This is a rewarding and demanding job administering the best mortgage program available anywhere. The OM is expected to work over fifty hours a week, including evenings and weekends. The OM is the person responsible for the office. He/she trains, supervises and reviews all of the MCs and HCs submissions. The OM will counsel, qualify and originate loans as needed to ensure the overall office success. The OM is also responsible for the office administrative issues which needs to be done by a strong administrator. The OM needs to be flexible in handling a wide range of assignments. The actual responsibilities will vary depending on the needs of the office and NACA’s ongoing activities. For example, the OM’s tasks include counseling Members, and directing administrative support staff. The OM’s position requires the candidate to be a licensed Mortgage Loan Originator (“MLO”) through the NMLS and hold the branch mortgage license.
The ideal candidate should have a demonstrated track record of being an effective MC. The OM must have a strong work ethic, relentless commitment to success and attention to detail to achieve the following job responsibilities.