Staff Trainer/Development


The Staff Trainer/Development (“Trainer”) is responsible for the development and delivery of training programs to new hires and existing staff in both classroom settings and web-based. This includes training for NACA’s various departments and staff in NACA’s offices nationwide. He/she designs instructional workbook materials including hands-on experiences, worksheets, course objectives and course agendas. The Trainer is also responsible for providing support through mentoring, observation and feedback. He/she identifies opportunities for and delivers virtual training events and employs rapid course development methodologies to quickly meet the staff’s training needs. The Trainer must have experience or quickly learn NACA’s Purchase program, in addition to all services and functions provided by NACA staff. The Trainer is considered the Subject Matter Expert for all staff members. He/she reports directly to a senior executive manager and works closely with the H.R. department, national management, and adheres to directions of NACA’s CEO and national management. 



  • Plan, conduct, coordinate and implement a comprehensive training program for the staff.  
  • Resource for counselors seeking or needing additional training.
  • Effectively deliver training through a variety of approaches including on-line webinars, face-to-face, one-on-one mentoring, and training the local leaders.
  • Learn internal systems and processes to be a supportive resource able to field questions about a variety of underwriting topics.
  • Work with managers and others to reinforce the current curriculum, and continue building a training platform to focus on excellent customer service and increasing productivity.
  • Designs, develops and updates the training materials including manuals, desktop procedures, computer based training modules, and evaluation assessments.
  • Assist with the development and maintenance of policies, procedures and guidelines.
  • Monitor and stay current with procedural, administrative and system changes to ensure training and policies/procedures are effective, updated and consistent.
  • Develop a training program that is unique to NACA’s goals, values and mission statement.
  • Enhance staff productivity, consultative skills, understanding of the Policies and Procedures, product knowledge and available resources.
  • Plans, prepares, and delivers training that maintains an environment where staff are actively engaged in meaningful learning experiences.
  • Maintains learner records in the ClassMarker and related systems – i.e. Test scores.
  • Make one-on-one contact with staff for issue identification and/or resolution.
  • Identifies and modifies instructional resources to meet the needs of the staff with varying backgrounds and learning styles.
  • Assists in assessing, changing curricular needs and offering plans for improvement.
  • Maintains effective and efficient record keeping procedures.
  • Collaborates with peers to enhance the instructions and support.
  • Conducts needs analysis of staff to identify employee knowledge and performance gaps.
  • Determines appropriate solutions to achieve goals and improve employee performance.
  • Develops and implements tests on underwriting processes, systems, and tools.
  • Facilitates skill-building programs/courses supporting the development of staff.
  • Helps supervisors improve their interpersonal skills in order to deal effectively with employees.
  • Provide individualized training plans to strengthen a staff's existing skills or teach new ones.
  • Partners with NACA departments to determine training needs.
  • Establish deadlines and personal work plans.
  • Confer with managers and supervisors, and conduct surveys to identify and assess training needs.
  • Continuously reviews and evaluate training programs and best practices to remain current with the latest training material, technology-based solutions, and delivery methods and trends.
  • Finds new ways to be more effective in the delivery of the training to the staff. Learn new techniques to improve training facilitation skills.
  • Attends regular training meetings, respond to emails and phone calls to insure all training inquiries are addressed in a timely manner.