Legal Info

If you need materials in an alternative format, or need special accommodations to participate in the NACA program please contact NACA Member Services at 425-603-6222 or call your local NACA office.

Terms of Use

The Neighborhood Assistance Corporation of America (hereafter "Neighborhood Assistance Corporation of America") website (the "Site") is available for personal, non-commercial use only. Neighborhood Assistance Corporation of America owns all of the content on the Site and none of the content or information may be copied, distributed, reproduced, published, or sold in any form without Neighborhood Assistance Corporation of America’s written permission or consent. Use of the Site constitutes your agreement to abide by all of the terms and policies set forth therein. If you are not willing to so agree, please immediately discontinue your use of the Site. Neighborhood Assistance Corporation of America may revise this Legal Policy at any time in its sole discretion, with or without notice. As such, users are encouraged to frequently review this policy. The terms "we","us" and "our" refer to Neighborhood Assistance Corporation of America.

Disclaimers and Limitation of Liability

Information on this Site is intended solely for general guidance purposes only. None of the information provided on this website constitutes legal, tax, accounting, or other professional advice. Each Site user is advised to consult his or her own financial advisor or legal representative regarding the application of any information on this Site to a user's individual circumstances. All information included on this website is believed to be accurate, although inaccuracies or typographical errors may exist. Mortgage interest rates, loan terms, and other information on this website are subject to change without notice. This Site may provide links to other websites owned or operated by parties other than Neighborhood Assistance Corporation of America. Neighborhood Assistance Corporation of America does not operate or control in any respect, or endorse any information, software, products or services available on such third party websites, unless expressly stated otherwise. Such links to third-party websites are provided for your convenience and reference only. Users are advised to review the policies posted by these third-party websites regarding privacy, terms of use, and other topics before using them.

This Site and the information, data, products and services associated with it are provided “as is.” Neighborhood Assistance Corporation of America disclaim any warranties of any kind, whether express or implied, as to any matter whatsoever relating to this Site and any information, data, and services provided herein, including without limitation, any implied warranties of merchantability, fitness for a particular purpose, title, non-infringement, and/or representations or warranties that you will obtain or receive a home loan from Neighborhood Assistance Corporation of America. Use of this website is at your own risk. Neighborhood Assistance Corporation of America is not liable for any direct, indirect, punitive, incidental, special or consequential damages or other injury arising out of or in any way connected with your use of the Site or with the delay or inability to use the Site, whether resulting in whole or in part, from breach of contract, tortuous behavior, negligence, strict liability or otherwise, even if Neighborhood Assistance Corporation of America had been advised of the possibility of damages. Some jurisdictions do not allow the exclusion of implied warranties, so such an exclusion may not apply to you.

Compliance with Law and Non-Discrimination

NACA promotes fair housing and equal credit and complies with all applicable laws and regulations. NACA does not unlawfully discriminate against any applicants, persons or Members on the basis of race, color, religion, national origin, sex, marital status, disability, familial status, age (provided the person has the capacity to enter into a binding contract); because all or part of an Member’s income is derived from any public assistance program; because such person has in good faith exercised any right under the Consumer Credit Protection Act; or, on the basis of any other protected status. NACA will request information from the Member both financial and demographic in nature to address compliance and/or other issues including the number and ages of any dependents or about dependent-related financial obligations or expenditures. Any information a Member is asked to provide regarding race, national origin, citizenship, sex, age, religion, gender, marital status, disability, source of income and other information, NACA may request in order to comply with federal and/or state laws and regulations or for its own information to the extent permitted by law.

504 Grievance Procedure

If you believe that you have been improperly treated in the course of your housing counseling as a result of your disability status, please take the following steps:

  1. Raise your concerns with your counselor and the Office Manager for the NACA office in which you are receiving counseling. When possible, put your concerns in writing. Your counselor, or your counselor’s supervisor, will respond to you within 10 days after receipt of your complaint. If you are not satisfied with the response you receive from your local NACA office, move to step 2.
  2. Contact Leah Prestamo (NACA’s 504 Coordinator) at LPrestamo@naca.com, 225 Centre Street, Roxbury, MA 02119, or 617-250-6222, ext. 1431. Within 14 days, the 504 Coordinator will review NACA policies and procedures to determine whether your assertions have merit and make any corrections necessary to ensure compliance with section 504.

 

Equal Credit Opportunity Act (ECOA)

The Federal Equal Credit Opportunity Act prohibits creditors from discriminating against credit applicants on the basis of race, color, religion, national origin, sex, marital status, age (provided that the applicant has the capability to enter into a binding contract), because all or part of the applicant's income derives from any public assistance program, or because the applicant has in good faith exercised any right under the Consumer Credit Protection Act. If you have any questions regarding your rights, or if you wish to file a complaint, please contact the management of this financial institution at 225 Centre Street, Roxbury, MA 02119, Attn: Compliance Officer, or

The Federal Trade Commission
Equal Credit Opportunity
Washington, DC 20580

The Fair Housing Act

Under the Federal Fair Housing Act, it is illegal, on the basis of race, color, national origin, religion, sex, handicap, or familial status (having children under the age of 18), to:

Deny a loan for the purpose of purchasing, constructing, improving, repairing, or maintaining a dwelling, or to deny any loan secured by a dwelling; or Discriminate in fixing the amount, interest rate, duration, application procedures, or other terms or conditions of such a loan, or in appraising property. Anyone who feels he or she has been discriminated against should send a complaint to:

U.S. Department of Housing and Urban Development
Assistant Secretary for Fair Housing and Equal Opportunity
Washington, DC 20410

State of California: The Housing Financial Discrimination Act of 1977
Fair Lending Notice / The Holden Act

It is illegal to discriminate in the provision of or in the availability of financial assistance because of the consideration of:

  • Trends, characteristics, or conditions in the neighborhood or geographic area surrounding a housing accommodation, unless the financial institution can demonstrate in the particular case that such consideration is required to avoid unsafe and unsound practice, or

  • Race, color, religion, sex, marital status, national origin, or ancestry. It is illegal to consider the racial, ethnic, religious, or national origin composition of a neighborhood or geographic area surrounding a housing accommodation or whether or not such composition is undergoing change, or is expected to undergo change, in appraising a housing accommodation or in determining whether or not, or under what terms and conditions, to provide financial assistance.


These provisions govern financial assistance for the purpose of the purchase, construction, rehabilitation, or refinancing of one-to-four unit family residences occupied by the owner. In addition, these provisions govern financial assistance for the improvement or rehabilitation of an owner-occupied or investor-owned one-to-four unit dwelling.

If you have questions about your rights, or if you wish to file a complaint, contact the management of this financial institution at 225 Centre Street, Roxbury, MA 02119, Attn: Compliance Officer, or:

Department of Real Estate
2201 Broadway
P.O. Box 187000
Sacramento, CA 95818

State Licensing

Equal Housing Opportunity. Not all programs available in all areas. Rates, terms and programs are subject to change without notice. Additional terms and conditions may apply.

Neighborhood Assistance Corporation of America, 225 Centre Street, Roxbury, MA 02119
Phone - (888) 297-5568
NMLS Id: 4082

Alabama Mortgage Broker License 8487

Arizona Mortgage Broker License 0910804

Arkansas Mortgage Broker 101553

Licensed by the California Department of Real Estate – 3801 Broadway St., Oakland, CA 94611 - Corporation License No. 01270953; California Department of Real Estate License Information Telephone Number – (916) 227-0931;

Colorado Mortgage Company Registration

Connecticut – MORTGAGE Lender ML 4082 ONLY, NOT A MORTGAGE Broker OR MORTGAGE CORRESPONDENT LENDER;

Florida Mortgage Broker License MBR1164

Georgia Residential Mortgage Licensee – Mortgage Broker License No. 23916;

Illinois Residential Mortgage Licensee; MB0006423

Indiana SOS Loan Broker License 4082

Iowa non-profit mortgage banker license 2007-0164

Kansas Licensed Mortgage Company – License No. MC. 0001448

Louisiana Residential Mortgage Lending License 2830

Maryland Exempt Company Registration 4082

Massachusetts Mortgage Broker License Number MB4082. We arrange but do not make loans;

Michigan 1st Mortgage Broker Licence FL 0016156

Minnesota Residential Mortgage Originator Exemption MN-OX-40076201

This is not an offer to enter into an interest rate lock-in agreement under Minnesota law;

Missouri – Neighborhood Assistance Corporation of America, 100 E. 43rd St., Kansas City, MO 64111;

Mississippi Mortgage Broker License 4082

Nevada – Mortgage Broker License 3139 – Neighborhood Assistance Corporation of America, 5765 South Rainbow Blvd., Suite 102, Las Vegas, NV 89118 – (702) 362-6199;

Licensed by the New Hampshire Banking Department; New Hampshire Mortgage Broker License 14251 - MBR

Licensed by the N.J. Department of Banking & Insurance – Residential Mortgage Broker License 0521380 - 60 Park Place, 15th floor, Newark, NJ 07102 – (973) 679-2601 - Neighborhood Assistance Corporation of America will not make any mortgage loan commitments or fund any mortgage loans. Neighborhood Assistance Corporation of America arranges loans with third-party providers. Advertisement is for a first mortgage loan;

New York – Mortgage Broker Registration License AD07417 - 1094 Hertel Ave., Buffalo, NY 14216 – Registered New York Mortgage Broker - All mortgage loans arranged with third party providers.

North Carolina Mortgage Broker License B-152786

Ohio Mortgage Broker Registration: MB.803888.000-225 Centre Street, Roxbury, MA 02119; MB.803888.001-BR-7000 Euclid Avenue, Cleveland, OH 44103; MB.803888.003-BR-4425 West 63rd Street, Chicago, IL 60629.

Oklahoma Mortgage Broker License MB002231

Licensed by the Pennsylvania Department of Banking; 21813

South Carolina DCA Mortgage Broker License MB-0519402

Tennessee Mortgage License 110369

Texas SML Mortgage Company License – NMLS No. 4082

Corporate Office: 225 Centre Street, Roxbury, MA 02119

Texas Offices:

6201 Bonhomme, Suite 450N, Houston, TX 77036; NMLS No. 367816
7330 San Pedro Avenue, Suite 108, San Antonio, TX 78216; NMLS No. 377170
7220 South Westmoreland Road, Dallas, TX 75237; NMLS No. 378153

  • TEXAS RECOVERY FUND NOTICE:

    “CONSUMERS WISHING TO FILE A COMPLAINT AGAINST A COMPANY OR A RESIDENTIAL MORTGAGE LOAN ORIGINATOR SHOULD COMPLETE AND SEND A COMPLAINT FORM TO THE TEXAS DEPARTMENT OF SAVINGS AND MORTGAGE LENDING 2601 NORTH LAMAR, SUITE 201, AUSTIN, TEXAS 78705. COMPLAINT FORMS AND INSTRUCTIONS MAY BE OBTAINTED FROM THE DEPARTMENTS WEBSITE AT WWW.SML.TEXAS.GOV. A TOLL-FREE CONSUMER HOTLINE IS AVAILABLE AT 1-877-276-5550.

    THE DEPARTMENT MAINTAINS A RECOVERY FUND TO MAKE PAYMENTS OF CERTAIN ACTUAL OUT OF POCKET DAMAGES SUSTAINED BY BORROWERS CAUSED BY ACTS OF LICENSED RESIDENTIAL MORTGAGE LOAN ORIGINATORS. A WRITTEN APPLICATION FOR REIMBURSEMENT FROM THE RECOVERY FUND MUST BE FILED WITH AND INVESTIGATED BY THE DEPARTMENT PRIOR TO THE PAYMENT OF A CLAIM. FOR MORE INFORMATION ABOUT THE RECOVERY FUND, PLEASE CONSULT THE DEPARTMENT’S WEB SITE AT WWW.SML.TEXAS.GOV.”


Licensed by the Virginia State Corporation Commission – Mortgage Broker License No. MC-5205

Washington Mortgage Broker License MB-4082

Wisconsin Mortgage Broker License 4082BR



Indemnity

As a condition of using this Site, you agree to indemnify Neighborhood Assistance Corporation of America from and against any and all claims, liabilities, losses, expenses (including attorneys' fees) and damages arising out of or related to claims resulting from your use of this Site.

Other Terms

This website and Legal Policy shall be treated as though created, executed, performed and published in Jamaica Plain, MA, and shall be governed and construed in accordance with the laws of the United States of America and, to the extent that state law is applicable, by the laws of the Commonwealth of Massachusetts without regard to conflict of law principles.

Express Waivers of Liability against Neighborhood Assistance Corporation of America, and Requirement of Arbitration of any and all Claims

As a condition of using this Site, you hereby fully release and agree to hold harmless Neighborhood Assistance Corporation of America, its affiliates, directors, officers, employees, staff, agents, independent contractors, consultants and programs from and against any and all claims (including claims of negligence), suits, losses, costs, expenses or damages (including attorneys’ fees) of any kind that may result from, arise out of, or otherwise relate in any way to use of this website.

In addition to the foregoing, and as a condition of using this Site, you agree that should there ever arise a controversy or claim with Neighborhood Assistance Corporation of America, its affiliates, directors, officers, employees, staff, agents or independent contractors resulting from, or otherwise relating in any way to use of this website including, without limitation, whether any such claim or dispute is subject to arbitration, the Member knowingly, willingly, and after having time to consult with legal counsel hereby waives the right to trial by jury and agrees to submit any and all such controversies, disputes, suits, demands, or claims of damage of any kind for resolution to the American Arbitration Association or other arbitration service agreed to by the parties, to be resolved in accordance with its rules and procedures. Any arbitration hereunder shall be held in Boston, Massachusetts, or at such other convenient venue or forum as Neighborhood Assistance Corporation of America may designate following receipt of a written demand for arbitration in order to comply with law. If this venue provision is ever rendered unenforceable for any reason, it shall not affect the parties’ unconditional agreement and obligation to submit the controversy or claim to arbitration in a lawful venue. The judgment in the arbitration proceeding shall be final and binding on the parties, and the judgment on such award rendered by the Arbitrator may be entered in any court having competent jurisdiction. Each party required to participate shall be personally responsible for their share of the costs of arbitration (or those required by the arbitration tribunal); provided, however, that if Neighborhood Assistance Corporation of America prevails in any such arbitration, Neighborhood Assistance Corporation of America shall, in addition to all other remedies provided by law, be entitled to an award of its reasonable attorneys’ fees and costs.

NMLS Id: 4082