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IT Help Desk Technician

The IT Help Desk Technician (“ITC”) role is to ensure proper computer operation so that end users can accomplish their business tasks.


1. Operational Management

  • Receive system help requests from end users and follow through to final resolution according to priority and escalation of task
  • Ability to apply diagnostic utilities to aid in troubleshooting system problems
  • Proven analytical and problem-solving abilities
  • Knowledgeable of software and hardware used and supported by NACA
  • Install and upgrade software and hardware system features, implement backups and configures systems and applications
  • Perform preventative maintenance on workstations, printers and peripherals

2.  Strategy and Planning

  • Evaluate documented resolutions and analyze trends for ways to prevent future problems

3.  Effective Communication

  • Speak and listen effectively
  • Effective written and oral communication
  • Complete reports as needed
  • Strong interpersonal skills
  • Perform all other job duties as assigned