FAQ: Member Services

Member Services

FAQs

  • Contact NACA's Member Services at 602-425-6222 or services@NACA.com for Members or those who want more information about NACA and its programs. A Member Services representatives would be able to answer any questions one may have about NACA.

    Members are encouraged to contact Member Services if they need immediate answers or help resolving their problem outside of their assigned NACA Counselor. In these instances, the representative will open up a case, address the question or issue and follow-up with the Member. The case will remain open until the issue has been appropriately resolved.

  • Members who require technical support for Web-file, the website (naca.com) or any of NACA's online platforms should contact Member Services. Members can either call 425-602-6222, use the Chat option (lower right corner of the page) or via email at services@naca.com.

  • NACA policy is to return Member phone calls and emails if before 4:30 p.m. local time the same day and if later, then the next morning.  If this is not occurring, contact the local Office Director or Member Services.

  • NACA has established process to address issues for Members who are frustrated or have a concern.  Through the Member’s Web-file the Member can select "Follow-up."  Internally NACA will open a case to address the Member’s issue and provide prompt follow up.

    NACA is determined to provide the best customer service and wants to address Member’s issue, keeping in mind that their issue may also impact others.  Members should also call Member Services at 425-602-6222 or email services@naca.com to address any concerns.  The Member Services representative will follow-up with the Member to have the issue addressed.