NACA's Real Estate Department (RED) invites NEW AGENTS to the next 'Introduction to NACA' webinar. The live 2-hour presentation will offer insight and guidance on how to access America's Best Mortgage as a professional real estate agent in your market.120 minutes
Get an overview of everything that goes into qualifying for the NACA mortgage, from document requirements, minimum required funds, pay history, compensating factors, and more. Also, understand how to use your action plan and address any roadblocks to NACA Qualification.120 minutes
Receive essential information for the homebuying process. Topics include: housing search, identifying and working with a real estate agent, keeping your file updated, how to use the NACA mortgage calculator, common errors in the Purchase and Sales contract, requirements for Credit Access approval, submission of your bank application, and more.120 minutes
For NACA Qualified Members. Join NACA's HOME AND NEIGHBORHOOD DEVELOPMENT (HAND) department to learn more about NACA's property eligibility guidelines. HAND is responsible for qualifying preexisitng property types by assessing a property's condition to determine if it fits within a Members overall affordability.90 minutes
Contact NACA's Member Services at 602-425-6222 or services@NACA.com for Members or those who want more information about NACA and its programs. A Member Services representatives would be able to answer any questions one may have about NACA.
Members are encouraged to contact Member Services if they need immediate answers or help resolving their problem outside of their assigned NACA Counselor. In these instances, the representative will open up a case, address the question or issue and follow-up with the Member. The case will remain open until the issue has been appropriately resolved.
Members who require technical support for Web-file, the website (naca.com) or any of NACA's online platforms should contact Member Services. Members can either call 425-602-6222, use the Chat option (lower right corner of the page) or via email at firstname.lastname@example.org.
NACA policy is to return Member phone calls and emails if before 4:30 p.m. local time the same day and if later, then the next morning. If this is not occurring, contact the local Office Director or Member Services.
NACA has established process to address issues for Members who are frustrated or have a concern. Through the Member’s Web-file the Member can select "Follow-up." Internally NACA will open a case to address the Member’s issue and provide prompt follow up.
NACA is determined to provide the best customer service and wants to address Member’s issue, keeping in mind that their issue may also impact others. Members should also call Member Services at 425-602-6222 or email email@example.com to address any concerns. The Member Services representative will follow-up with the Member to have the issue addressed.