经济正义倡导者

多个地点

经济正义倡导者(“EJA”)为租户和房主提供咨询并协助他们获取政府资源。全国有 700 多个实体提供租金援助,还有许多其他实体提供抵押贷款援助。由于没有标准标准且过程极其困难,因此 EJA 在协助租户和房主了解去往何处以及如何驾驭这一复杂过程方面至关重要。这个“EJA”职位涉及咨询、外展和宣传。这是一个临时职位,持续时间取决于这些服务的持续需求和范围。担任此职位的成功员工将被考虑在 NACA 内担任有保证和可用的常规职位,并且他们有资格担任这些职位。 EJA 也可能需要获得 HUD 认证,在这种情况下,NACA 将提供培训和支持。

EJA 为那些面临被驱逐或止赎风险的人提供咨询和倡导,并协助他们获得租金或抵押贷款援助。 NACA 目前正在与其全国超过 300 万会员联系,以确定需要这种帮助的租户和房主。 NACA 要求其成员也鼓励他们的朋友、家人、同事和邻居与 NACA 签订合同以获得帮助。因此,对中低收入人群的需求是巨大的。 

EJA 必须成为特定州的租赁和抵押贷款援助计划的专家,包括特定的计划和标准。 EJA 必须尽最大努力与各种计划合作,以获得帮助并为已提交申请的租户和房主辩护。如果租户或房主无法获得援助并继续面临风险,EJA 将继续为她或他辩护。这将包括对不合作的房东或贷方采取的行动。这种宣传的范围从外展到在他们的家中或其他地点进行示威。 EJA 将实施 NACA 的政策,让决策者(即房东或贷方)对他们的行为负责,并采取必要措施防止驱逐或止赎。 

EJA 大部分时间都在与租户和房主打交道。 EJA 可以在当地的 NACA 办公室或全国其他地点。 EJA 必须是一个问题解决者,有学习的心态和灵活性。 EJA 将利用这些技能主动解决租户和房主的问题和顾虑。 EJA 还应该了解 NACA 的计划,并很好地理解 NACA 的政策和程序手册。 EJA 与租户或房主合作,只要需要获得帮助或实现可接受的解决方案。 EJA 必须通过我们的内部客户管理系统(即 NACA-Lynx)在其叙述中记录所有问题、响应和结果。


北美民航局

NACA is the country’s largest HUD approved non-profit homeownership, housing counseling, and advocacy organization with more than three million Members strong and 47 offices nationwide. NACA has established a proven track record of over three decades, not only earning respect for its operations but also becoming feared by predatory lenders. NACA’s reputation is built on being the most effective organization providing affordable homeownership in the United States. NACA has been on the forefront of    fighting against abusive and discriminatory lending practices over more than thirty years. NACA is aggressively hiring hardworking, relentless, and dedicated individuals who are willing and eager to fight for economic justice and racial equality.  NACA provides unprecedented opportunities for its staff to do well financially by doing good.

Founded in 1988, NACA has won campaigns against some of the country’s most powerful companies and  individuals engaged in predatory and discriminatory lending. NACA’s success is a result of its relentless confrontational advocacy as well as state of the art systems and operations. NACA’s purchase program provides  comprehensive counseling as HUD’s largest housing counseling agency (through its Neighborhood Stabilization Corporation subsidiary) with access to NACA’s Best in America mortgage, requiring no down payment, no closing costs, no mortgage insurance, no need for perfect credit, and always at a below-market, fixed interest rate. NACA has more than $20 billion in mortgage commitments with $15 billion from Bank of America to fund this extraordinary mortgage. NACA is also the most effective organization in providing affordable solutions to homeowners with an unaffordable mortgage and has done so for more than 500,000 at-risk homeowners nationwide through its HomeSave program.

Built on this unprecedented track record of success, NACA is rapidly expanding across the country and is hiring many hardworking, dedicated, exceptional new employees. NACA continues its aggressive advocacy  in fighting for economic justice for low to moderate income people and communities. NACA also continues to fight for economic justice, including eliminating unaffordable student debt, increasing taxes on the wealthy, reducing income inequality, ending structural racism, and mitigating climate change, among other issues. Employees  at NACA have a tremendous impact on the communities and Members they serve. For more information  about NACA or its history and programs, visit www.naca.com.

Advocacy in Support of NACA’s Mission:

Employment with NACA requires ongoing participation in NACA’s advocacy, outreach, community organizing, and other activities as determined by NACA. Counselors need to support and actively promote the organization’s mission, tactics, and advocacy. Such participation in and support of NACA’s aggressive advocacy campaigns and other activities is important in advocating for economic justice and expanding NACA’s Best in America Mortgage and homeownership program.


工作职责

EJA 必须每天完成以下任务:

主要职责:

  • 咨询 – 提供适当的咨询,包括为租户或房主制定预算和后续咨询。
  • 提交审查 – 访问 NACA 的客户管理系统(即 NACA-Lynx)以审查来自租户和房主的提交。确定援助的提供者及其标准。
  • 跟进 – 联系租户或房主,索取所需的信息和/或文件,并与协助提供者进行跟进。
  • 提供者沟通 – 联系协助提供者以促进提交。鼓励他们接受批量提交,而不是让每个人单独提交。
  • 代言人——如果在获得援助方面出现延误或被拒绝,请让政治家、社区领袖和其他人参与为租户和房主代言。
  • 支持行动——协调并参与使房东或贷方承担责任的行动。这包括获取有关房东的信息以追究他们的责任并鼓励他们协助租户。
  • 电话 – 以有效和专业的方式接听来自国家队列的有关有风险的租户和房主的来电。能够化解紧张局势并缓解来电者的沮丧情绪。
  • 解决问题——与租户和房主合作解决问题。在 NACA-Lynx 中查看他们的文件。在 NACA-Lynx 的叙述中记录所有问题和解决方案。
  • 及时响应:及时有效地处理呼叫。
  • 网络文件协助——协助租户和房主访问他们的网络文件,包括密码问题。
  • 拨出电话 – 根据需要呼叫租户和房主。
  • 电子邮件回复 – 回复指定列表中的所有电子邮件。
  • 常见问题 – 随时了解常见问题 (“FAQ”) 的文档和适当的一致答复。  
  • 外展 – 通过致电 NACA 成员、教会领袖、企业、政治家和社区领袖来协助宣传和外展活动。 
  • 其他职责 - 分配。

典型需求

The EJA must be able to meet the demands of the job which typically consists of 40 hours a week with some opportunities to work less than 40 hours a week (i.e., part-time).  The EJA must be flexible in their work hours, which will depend on NACA’s Events, changing demand for NACA services and other factors.  NACA reserves the right to modify an EJA’s work hours by increasing hours, reducing hours, changing shifts, and/or requiring weekend work.  Such modifications may occur on short notice including during an existing shift.  Typical working hours are: 8:30 a.m. to 5:30 p.m. weekdays with no or limited need for overtime unless required or approved. During NACA’s Events (which occur primarily over five days each including weekends) and other campaign activities, EJA’s may be required to work the increased hours, subject to NACA’s discretion.

赔偿

The salary range is between $15 and $18+ per hour with overtime based on experience and responsibilities. The candidate’s performance evaluation and future compensation is largely based on meeting the Job Responsibilities, Competencies and Skills stated herein.  The EJA as a temporary employee is not eligible for benefits.

表现

  • 灵活、随时准备并愿意处理 NACA 要求的其他职能、活动和活动,包括差旅。
  • 通过在 NACA-Lynx 上花费超过 85% 的时间或由管理层调整的高工作效率(“工作效率”),因为几乎所有 NACA 的活动都需要在 NACA-Lynx 中工作。 
  • 不从事任何时间盗窃。在工作时间内,EJA 将工作而不参与非工作讨论和活动。非工作活动在管理层批准的时间在场外或指定区域内进行,并且不支付报酬。
  • 遵守 NACA 的客户服务标准,并始终保持专业,包括适当的着装。

物理需求/工作环境

EJA 通过来自 NACA 全国呼叫队列和/或当地办事处的电话向租户和房主提供帮助。 EJA 必须能够执行以下任务才能履行工作职责。

  • 长时间坐着
  • 长时间阅读电脑屏幕/显示器
  • 阅读复杂的文档
  • 使用耳机长时间接听大量电话

任职资格

NACA 寻求具有积极态度、强烈的职业道德、对成功的不懈承诺、对细节的关注以及满足紧迫的截止日期和雄心勃勃的目标的能力的领导者。 EJA 应具有高水平的核心能力和技能,包括在个人特征和以下领域的专业经验中:沟通、组织技能、专业技能、专业精神、客户服务、时间管理、积极领导、计算机技能和使命驱动。这 核心能力和技能 详细描述在 www.naca.com.

教育:

  • BA 或 BS – 首选
  • 高中毕业或同等学历 - 必需
  • 抵押贷款和/或房地产课程——首选

经验

至少两年证明以下部分或全部:

  • NACA 家庭储蓄和购买计划的经验和知识。
  • 呼叫中心体验
  • 咨询或社会工作,例如学校指导
  • 按揭经纪、发起和/或处理
  • 教育(即教学)
  • 减损

申请流程

申请人必须在以下时间完成申请 www.naca.com。

NACA 是机会均等的雇主。强烈鼓励少数民族和双语人士,特别是那些用西班牙语说和写的人,以及第二次机会申请者申请。要跟进和询问有关此职位和其他职位的信息,请通过电子邮件 [email protected] 联系 NACA 的人力资源部门或致电 617-250-6222 分机 1221。

此职位描述仅用于描述目的,NACA 保留单方面更改此职位描述的权利,包括对所有员工或个人的补偿。 NACA 还可以自行决定在活动、活动和事件期间更改补偿。这不构成雇佣合同。此处的任何内容均不限制 NACA 自行决定以任何理由或无理由“随意”解雇员工。