The HAND Escrow Coordinator works in NACA’s Home and Neighborhood Development (HAND) Department and is responsible the processing and management of rehab escrows transactions. The Rehab Escrow are funds held by the lender to be disbursed for completed work for a specified scope of work after the loan is closed. The Escrow Coordinator has direct oversight over all open escrow accounts. S/he works with the Member, contractor, draw inspectors and lender to authorize payment disbursements, management of rehab escrow balances, project ledgers and close outs. S/he communicates with the Member and their approved contractor(s), aid and education about HAND’s post close payment process policies. An Escrow Coordinator must contact multiple Members each day resulting in at least forty (40+) reviews a day, which includes confirmation of funds, preparation of rehab ledgers, draw inspection reviews, payment authorizations, lender payment conditions, reconciliation of funds resulting from project change orders and eventual escrow close out requests. The Escrow Coordinator works directly with the lender’s construction lending teams maintaining regular reporting of all open accounts, setting up new vendors, providing approved supporting documentation of all project work and addressing aged account reviews.
This position requires general accounting and bookkeeping experience in facilitation of the Rehabilitation Escrow agreement and disbursement policies including, but not limited, to specific responsibilities described below.
- Work Escrow Confirmation and account set up – Confirm that the amount available for disbursement matches final budget and Closing Disclosure. Prepare the project ledger and provide it to the Member. Confirmation done within 48 of loan closing.
- Draw Inspections – Review draw inspection(s) to determine payment authorization based on the percentage of work complete with deduction for holdbacks and verified material purchases. Decision within 24 hours of receiving draw inspection including requesting additional documentation and information from Member and contractor.
- Payment Authorizations – Review draw inspection and inspector comments related to completeness and quality of work. Communicate with Member concerning inspection and applicable comments. Determine the agreed upon amount to release to contractor for partial or full and final payment. Communicates with Member within 48 hours of receipt of inspection.
- Payment Turn Times – requesting payment to contractor from lender within 48 hours of receiving Member’s approval, contractor’s lien waiver and applicable supporting documents.
- Lender Payment – within 48 hours of proof of disbursement by Lender, scan proof into file and update project ledger. Send Member project ledger noting balance of escrow account.
- Vender Set-Up – Confirm that license, insurance and W9 are current and submitted to Lender for future payment disbursements.
- Lien Waivers – Receive and confirm accurate lien waiver in amount of payment release for partial or final payments.
- Payment Verification – verify and document all approved change order deductions and credits to support accurate accounting of monies applied to each contract agreement supporting total amount of funds due contractor at completion of work.
- Accounting Ledger – Maintain accurate and detailed ledger of the Rehab Escrow balance for all approved contractors, including contingency amounts, until the scope of work is completed, and the escrow account is closed.
- Disputes – Work with HAND management and Legal department regarding project disputes and litigation holds.
- Project Close Out – Same day as final payment but no more than two weeks if Member seeking use of remaining contingency funds.
- Conduct bi-weekly review of open accounts and provide lender with status of project, working with RS to contact Member when a project becomes inactive, such as no inspection or payment within last 30 days.
- Documentation – Provide completed detailed narratives within NACAlynx system.
- Appointments – confirm and complete all scheduled appointments on HAND calendar resulting in HAND Action Plan and narrative.
- Education – Members are informed of and prepared for the rehab process from inspection to post close project and payment management. Also provide such information to vendors, NACA staff, real estate agents, and others about HAND policies and procedures.
- Follow-up – Follow-up with Members, Vendors, Lender, NACA staff and others.
- Project Reports – Obtain regular project updates until project complete.
- Project Complete – Complete rehab projects within contract agreement dates but not to exceed six
- months from the closing date; 12 months with management exception due to extenuating circumstances.
- Aged Reports – Provide reports including Aged Account Report on status on all aged files over 6 months old, status report and others as requested.
- 电话迅速而专业地接听。当天返回所有语音邮件，但不迟于 24 个工作小时。
- 根据需要在 HAND 报告（管道）内执行和完成审查任务。
- Maintain daily appointments in prompt and professional manner, as scheduled on HAND’s appointment calendar, documenting communications and task requirements within the member’s file narrative, per appointment policies.
- Inform and prepare members for the HAND rehab process from the point a property is identified until the loan is closed, and through project management as applicable.
The Escrow Coordinator must be able to meet the demands of the job that consists of 40 to 50 hours a week. NACA reserves the right to modify the work hours by changing hours, changing shifts, and/or requiring weekend work. Such modifications may occur on short notice including during an existing shift. The Typical day is 8:30 a.m. to 6:00 p.m.; based on performance, volume, and workload. Weekends as required to complete overdue tasks ensuring closing timetables are met.
The compensation is between $40,000 and $60,000 based on an hourly pay of $18 to $25 an hour. The candidate’s performance evaluation and future compensation is largely based on meeting the job responsibilities, competencies and skills stated herein.
NACA seeks leaders with a positive and open attitude, a strong work ethic and relentless commitment to success with attention to detail and ability to meet aggressive deadlines and ambitious goals. S/he is expected to have a high level of core competencies and skills included in one’s personal characteristics and professional experiences in the following areas: communication, organizational skills, professional skills, professionalism, customer service, time management, positive leadership, computer skills and being mission-driven. The 核心能力和技能 详细描述在 www.naca.com。
- B.A. or B.S. in Accounting, Finance, or Residential Construction Related Fields – Preferred
- Hold License(s) or Certification(s) in one or more residential repair trade services –Preferred
- 高中毕业或同等学历 - 必需
- Mortgage and/or real estate courses- preferred
- Five years or more in business accounting or bookkeeping, including banking or processing experience relating to account and/or pipeline management.
- Field experience as relates to Residential Construction Management, Repair, Maintenance and Inspection Services (i.e., Builder, General Contractor, Residential Property Inspector, Architect, Structural Engineer, Safety and Code specialists, etc.) – preferred.
- Regional knowledge of local and state building codes permits and licensing requirements.
NACA 是机会均等的雇主。强烈鼓励少数民族和双语人士，特别是那些用西班牙语说和写的人，以及第二次机会申请者申请。要跟进和询问有关此职位和其他职位的信息，请通过电子邮件 firstname.lastname@example.org 联系 NACA 的人力资源部门或致电 617-250-6222 分机 1221。
此职位描述仅用于描述目的，NACA 保留单方面更改此职位描述的权利，包括对所有员工或个人的补偿。 NACA 还可以自行决定在活动、活动和事件期间更改补偿。这不构成雇佣合同。此处的任何内容均不限制 NACA 自行决定以任何理由或无理由“随意”解雇员工。