The Training Mentor (“TM”) is primarily responsible for providing coaching and one-on-one training to newly hired Counselors working remotely or onsite, and to support all training efforts of the Training Department. The TM will work closely with the Training Director and Training Instructors on all aspects of the training process, assisting with the development, and integration of various training programs.  The TM also acts as a liaison with existing staff, new hires and out-of-network counselors from HUD approved housing counseling agencies. The TM’s duties include, but are not limited to the following: Coordinating the one-on-one mentoring schedule for all new hires; working closely with local and regional management to ensure the new hire’s calendars have been booked adequately for their first week after training and all appointments are confirmed for their upcoming sessions, assisting with New-Hire onboarding and confirming receipt of materials readiness for training, mentoring the first few weeks of counseling sessions provide immediate and ongoing feedback to ensure the new hires have a solid understanding of the purchase process, program product and are comfortable navigating Lynx and conducting effective counseling sessions and works closely with them after they have successfully completed their training curriculum to ensure they learn to utilize their resources including the AYS line, the daily and weekly escalation meetings, and their policies and procedures to ensure they have a solid understanding of the counseling and qualification process and work daily towards working independently with little supervision from their Office Director and/or Regional Director. The TM will also be responsible for providing a detailed summary of each Counselors current level of proficiency, strengths, and areas for improvement when they are released to work independently.

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北美民航局

NACA is the country’s largest HUD approved non-profit homeownership, housing counseling, and advocacy organization with more than three million Members strong and 47 offices nationwide. NACA has established a proven track record of over three decades, not only earning respect for its operations but also becoming feared by predatory lenders. NACA’s reputation is built on being the most effective organization providing affordable homeownership in the United States. NACA has been on the forefront of    fighting against abusive and discriminatory lending practices over more than thirty years. NACA is aggressively hiring hardworking, relentless, and dedicated individuals who are willing and eager to fight for economic justice and racial equality.  NACA provides unprecedented opportunities for its staff to do well financially by doing good.

Founded in 1988, NACA has won campaigns against some of the country’s most powerful companies and  individuals engaged in predatory and discriminatory lending. NACA’s success is a result of its relentless confrontational advocacy as well as state of the art systems and operations. NACA’s purchase program provides  comprehensive counseling as HUD’s largest housing counseling agency (through its Neighborhood Stabilization Corporation subsidiary) with access to NACA’s Best in America mortgage, requiring no down payment, no closing costs, no mortgage insurance, no need for perfect credit, and always at a below-market, fixed interest rate. NACA has more than $20 billion in mortgage commitments with $15 billion from Bank of America to fund this extraordinary mortgage. NACA is also the most effective organization in providing affordable solutions to homeowners with an unaffordable mortgage and has done so for more than 500,000 at-risk homeowners nationwide through its HomeSave program.

Built on this unprecedented track record of success, NACA is rapidly expanding across the country and is hiring many hardworking, dedicated, exceptional new employees. NACA continues its aggressive advocacy  in fighting for economic justice for low to moderate income people and communities. NACA also continues to fight for economic justice, including eliminating unaffordable student debt, increasing taxes on the wealthy, reducing income inequality, ending structural racism, and mitigating climate change, among other issues. Employees  at NACA have a tremendous impact on the communities and Members they serve. For more information  about NACA or its history and programs, visit www.naca.com.

Advocacy in Support of NACA’s Mission:

Employment with NACA requires ongoing participation in NACA’s advocacy, outreach, community organizing, and other activities as determined by NACA. Counselors need to support and actively promote the organization’s mission, tactics, and advocacy. Such participation in and support of NACA’s aggressive advocacy campaigns and other activities is important in advocating for economic justice and expanding NACA’s Best in America Mortgage and homeownership program.

岗位职责

总体工作职责包括：

• 协助制定培训计划（外包和/或内部）
• 协助新员工入职培训并确保新员工拥有新员工培训所需的设备、材料和计算机访问权限。
• 为所有新员工协调一对一的指导计划
• 与办公室主任/管理员协调，以确保新顾问的日程安排充足，以方便他们完成会议
• 了解各种培训方法或活动（例如模拟、指导、在职培训、专业发展课程）。
• 准备和分发欢迎电子邮件、教学大纲、工作簿、手册、课程目标和课程议程。
• 准备和订购要在培训课程中使用的示例文件。
• 进行培训需求评估并确定需要解决的技能或知识差距。
• 及时了解新的培训方法和技术。
• 订购和分发教具和材料。
• 评估教学效果并确定培训对员工技能的影响。
• 在每次教育课程后收集学员的反馈。
• 跟踪和维护更新的课程数据库和培训记录。
• 管理和维护内部培训设施和设备。
• 研究并推荐新的训练方法。
• 定期审核培训数据库以确保信息的准确性。
• 安排旅行、会议、电话会议、视频会议。
• 在时间紧迫的情况下制作准确及时的文件和信函。
• 协助制定和维护支持职能领域的政策、程序和指南。
• 监控并及时了解功能程序、管理和系统更改，以确保培训和政策/程序保持一致。
• 保留所有培训计划和教过的人的记录。
• 进行互联网和其他研究，以支持培训相关活动。
• 承担计划、组织和执行项目的所有权或分担责任。

任职资格

教育和认证

• BA 或 BS – 首选
• 高中毕业或同等学历 - 必需
• 以高及格分数完成NACA的培训——入职三个月内
• 有执照的抵押贷款发起人 - 非常受欢迎
• HUD 认证 - 高度优先，否则在就业后三个月内。
• 房地产课程 – 首选

首选经验

至少两年证明以下部分或全部：

• 一年或以上的培训或指导经验。
• 担任 NACA 顾问或住房顾问两年或以上。
• 计算机能力强。
• 抵押贷款经纪、发起、处理和/或咨询。
• 房地产经纪经验和/或知识。

许可证

• 指定州的抵押贷款发放许可证
• HUD认证

NACA 寻求具有积极和开放态度、强烈的职业道德和对成功的不懈承诺并注重细节的领导者。参考 核心能力和技能 详情。

概括

地点

多个地点

时间要求

作为豁免员工，必须能够满足每周工作 55 小时以上的工作要求。

赔偿

薪水范围从 $55,000 到 $70,000 不等，具体取决于经验、技能和其他因素。

好处

综合套餐：单身/家庭健康、视力、牙科、401(k) 等。

FLSA

豁免

接触

要跟进和询问有关此职位和其他职位的信息，请联系 NACA 的人力资源部门，网址为 工作@naca.com 或打电话 617-250-6222 分机。 1221.

NACA 是机会均等的雇主，提供第二次机会。强烈鼓励少数族裔和双语者，特别是说西班牙语的人申请.

职位描述 PDF

本职位描述仅用于描述目的，并不构成雇佣合同。