IT System Administrator

Boston, MA

SALARY RANGE: $75,000 – $95,000+

FLSA: Exempt

LOCATION: NACA Headquarters – Boston, MA

CONTACT: [email protected]

BENEFITS: Excellent single/family health, vision and dental PPO, 70% employer contribution and 401(k)


The System Administrator is responsible for the day-to-day operation of NACA’s computer networks. They organize, supervise, and oversee the installation and support of NACA’s computer systems, local area networks (LANs), wide area networks (WANs), network segments, intranets, and other data communication systems.

System Administrators serve as the primary technical expert in the administration of NACA’s complex network operating systems. System Administrators are responsible for the installation, configuration, administration, monitoring, and security of NACA’s servers and related systems thereby achieving a high degree of performance and reliability of essential business applications.

The System Administrator possesses a thorough understanding of Linux, Microsoft Server, and virtualization technologies. They are responsible for the daily administrative duties involved in supporting, maintaining, monitoring, and configuring servers composed of physical and virtual infrastructure components. Other responsibilities include; the technical planning, implementation, maintenance, and recovery procedures for mission critical enterprise systems.


  • Ensures the availability of client and server applications by configuring new implementations and developing processes and procedures for ongoing management of a virtual environment.
  • Installs, modifies, and maintains system and application software on server computer systems.
  • Identifies, troubleshoots, and resolves hardware and software problems on servers and workstations.
  • Plans and implements server upgrades, maintenance fixes, and vendor-supplied security patches.
  • Recommends and executes modifications to the server environment to improve efficiency, reliability, and performance.
  • Performs SAN file system configuration and management tasks.
  • Develops procedures, programs, and documentation for backup and restoration of server operating systems and server-based applications.
  • Monitors and tests system security logging and provides performance statistics and reports.
  • Coordinates and collaborates with various departments using business management applications to ensure availability, reliability, scalability, and security of corporate data.
  • Creates, maintains, and manages Microsoft Active Directory user accounts.
  • Establishes guidelines and methods for the installation and management of network operating systems, disk arrays, switches, routers, backup devices and other components.
  • Ensures high levels of performance and availability of mission critical network resources.
  • Participates in the installation, upgrade, diagnostics and repair of structured cabling.
  • Manages the data center and network host systems including hardware, software, and related equipment.
  • Assists in overseeing the security, integrity, and safety of server and network systems within the data center.
  • Develops and maintains training materials and server documentation.
  • Stays current with technological developments in systems administration applications and recommends ways for NACA to take advantage of new technologies.
  • Perform on-call responsibilities for support of critical infrastructure as required.
  • Escalates business impacting incidents as necessary.
  • Positions in this category may perform all or some of the responsibilities above, and other related duties as assigned.

Other Activities and Requirements

  • Assist in outreach activities focused on low- and moderate-income communities, churches, job sites, events, etc.
  • Participate in regular trainings.
  • Participate in NACA events and campaigns.
  • Other duties as assigned.

Advocacy in Support of NACA’s Mission

Participate in advocacy campaigns as needed. NACA continues its aggressive advocacy in fighting for economic justice for low to moderate income and people of color by addressing the racial wealth disparity gap and other issues. Employment with NACA requires ongoing participation in NACA’s advocacy, campaigns, outreach, community organizing, and other activities as determined by NACA. This includes supporting and actively promoting NACA’s tactics and mission of fighting for economic justice.  This is also important for NACA’s continued success and in expanding NACA’s purchase and other programs. NACA staff have a tremendous impact on the Members and communities they serve. For more information about NACA or its history and programs, visit


The System Administrator must be able to meet the demands of the job that consists of 50+ hours a week. This is a demanding position requiring dedication and the willingness and ability to work long hours including evenings and weekends. Some national travel is expected.


This is an exempt position with salary range between $75,000 and $95,000 based on experience & skills.   


NACA seeks leaders with a positive and open attitude, a strong work ethic and relentless commitment to success with attention to detail and ability to meet aggressive deadlines and ambitious goals. S/he is expected to have a high level of core competencies and skills included in one’s personal characteristics and professional experiences in the following areas: communication, organizational skills, professional skills, professionalism, customer service, time management, positive leadership, computer skills and being mission-driven.  The Core Competencies & Skills are described in detail at

Skill Requirements

  1. Strong network administration skills.
  2. Strong organizational and supervisory skills.
  3. Energy and enthusiasm for NACA’s mission of community advocacy, neighborhood stabilization and addressing mortgage discrimination.
  4. Ability to take direction.
  5. Detail oriented and well organized.
  6. Problem-solving abilities.
  7. Ability to work under pressure.
  8. Ability to work independently with only general supervision.
  9. Ability to work well as a team player.

Job Qualifications

  • A degree in Computer Science or related discipline; or equivalent experience and/or Certifications.
  • Five years of work experience in complex systems design, programming and systems software and support.
  • Excellent verbal and written communications skills are required, including a calm courteous professional demeanor.
  • Knowledge of operating systems, current network equipment, and technologies, enterprise backup and recovery procedures, and system performance monitoring tools; effective project management techniques, principles, and practices.
  • Ability to plan, organize and document complex system design activities and to configure systems to be consistent with institutional policies and procedures; communicate technical and complex information both verbally and in writing; establish and maintain cooperation, understanding, trust and credibility; perform multiple tasks concurrently and respond to emergency situations effectively.


Applicants can submit an application by selecting the Apply Button below.

NACA is an equal opportunity employer. Minority and those who speak and write in Spanish, as well as second chance applicants are strongly encouraged to apply. To follow-up and for inquiries regarding this and other positions contact NACA’s HR Department at [email protected].

This job description is solely for descriptive purposes with NACA reserving the right to make unilateral changes to this job description. This does not constitute a contract for employment with employment at NACA on an “at-will” basis.


NACA has more than three million Members and 47 offices. NACA has established an outstanding record of success over four decades for its effective operations and aggressive advocacy against predatory and discriminatory lenders. NACA stands out in the following areas:

  1. Provides the best mortgage in America with no down payment, no closing costs, no fees, no mortgage insurance, at a below market fixed rate without consideration of one’s credit score;
  2. Is the largest and most effective HUD approved counseling organization;
  3. Has been on the forefront of fighting against abusive and discriminatory lending practices; and
  4. Saved more than 500,000 homeowners with an unaffordable mortgage from foreclosure during the mortgage crisis.