NACA Counselor

Multiple Locations

A NACA Counselor (“Counselor”) can be either a Housing Counselor (“HC”) or Mortgage Counselor (“MC”).  The expectation is that a Counselor would begin their employment at NACA as a HC.  Within one-month s/he would need to become HUD Certified and in less than six months become licensed as a Mortgage Loan Originator through the National Mortgage Licensing System – an MC.  The MC compensation should be significantly higher than a HC. NACA provides and/or pays the costs of classes, certification, licensing, and continuing education requirements, consistent with NACA policy and current regulations. 

NACA is the only job in the counseling and mortgage industry where an employee can provide many low and moderate-income borrowers and those locked out of affordable homeownership with an incredible mortgage while also earning considerable income.  The NACA mortgage and homeownership program are so superior that they require minimal marketing efforts. NACA provides an instant pipeline of homebuyers without the need to generate leads which allows the Counselor to be dedicated to helping NACA’s Members take control of their finances and prepare them for homeownership with NACA’s Best in America Mortgage. 


Job Responsibilities:

A Counselor manages her/his own pipeline of Members to provide comprehensive, individual housing and budgeting counseling services in a local NACA office or by video conferencing to Members in NACA’s Purchase Program (Counselors hired as Remote Counselors not assigned to a location can work from home using video conferencing). The Counselor helps homebuyers overcome the roadblocks that prevent them from qualifying for a mortgage and purchasing a home. S/he ensures effective and timely communication, explains requirements, requests necessary documents, and determines readiness for homeownership and an affordable mortgage payment for each Member. The Counselor also works with the Member to address and improve their financial management.  Additional counseling is provided to homeowners with an unaffordable mortgage through NACA’s HomeSave program.  

The Counselor utilizes NACA’s state-of-the-art content management software called NACA-Lynx that enables paperless housing counseling and mortgage processing. The Counselor works with Members to be pre-approved for the NACA Mortgage or other mortgages (“NACA Qualification”). This requires full documentation based on NACA’s policies and procedures. For some Members, this can be achieved quickly while for others it may take several months or more.  The Counselor qualifies the Member for the NACA Mortgage using NACA’s character based and compensating factor underwriting policies. A NACA Underwriter reviews the Counselor’s determination to make the final decision on whether the Member should be NACA Qualified or requires additional counseling or documentation. 

The Counselor maintains a professional demeanor and provides outstanding customer service at all times. The Counselor educates the Member on her/his next steps at each stage of the process and utilizes problem solving skills and excellent budget guidance. S/he must be able to work independently with Members. The Counselor must manage their time effectively so that they complete effective counseling sessions within specified time limits and in an accurate manner. Counselors should prioritize ready Members and effectively manage their pipeline and scheduled calendars.  HC’s only work with Members through NACA Qualification, while MC’s are the primary point of contact through closing.

On a day to day basis, the specific job responsibilities of a Counselor include the following:   

•    Provide Members with clear direction for a path towards homeownership and improve their financial management. 

•    Work with NACA’s software to accurately complete documentation and data entry for efficient and paperless qualification. 

•    Write narrative analyses and action plans to document next steps after each counseling session. 

•    Qualify Members by reviewing payment history, liabilities and other credit information. 

•    Work with Members to develop an affordable budget and address budget issues through comprehensive financial counseling

•    Work with Members defining a plan to save minimum required funds to make the home purchase.  

•    Work with the Member to calculate a monthly cash flow surplus to demonstrate that the Member can afford a higher mortgage payment over the long term.  

•    Examine and process documents, addressing issues as needed. 

•    Determine readiness for homeownership based on NACA’s Qualification Criteria: eligibility, readiness, affordability, funds and compliance. 

•    Determine a maximum affordable mortgage payment and purchase price. 

•    Address NACA Qualification conditions (if any) within 48 hours. 

•    Educate the Member about alternative mortgage products or solutions for Member to feel comfortable with their mortgage decision. 

Mortgage Origination & Processing (limited to MC):

Only the MC can assist a Member in securing a NACA mortgage or engage in other mortgage origination activities regarding a mortgage application for a specific property. The responsibilities of the MC in addition to those identified above in the Essential Functions include the following:          

•    During Member’s housing search stay in contact to maintain their NACA Qualification.   

•    Assist Members during their housing search to purchase within their affordability.

•    Provide property specific letters. 

•    Review and process Member’s application for NACA Credit Access (i.e. verification that the property and Member meets the underwriting criteria). 

•    Submit Member’s mortgage application. 

•    Address lender conditions.

•    Assists the Member through closing as appropriate to facilitate the mortgage process.  

Advocacy in Support of NACA’s Mission:

Employment with NACA requires ongoing participation in NACA’s advocacy, outreach, community organizing, and other activities as determined by NACA. Counselors need to support and actively promote the organization’s philosophy, tactics and advocacy. Such participation in and support of NACA’s aggressive advocacy campaigns and other activities is important in achieving NACA’s mission of advocating for economic justice and expanding NACA’s Best in America Mortgage and homeownership program. While these activities may impact Performance Pay compensation, they are an important part of a Counselor’s job and are crucial for NACA’s continued success and for meeting NACA’s mission.   

Other Activities and Requirements:

•    Present Home Buyer Workshops. 

•    Assist in outreach activities focused on low- and moderate-income communities, churches and job sites. 

•    Engage in regular trainings

•    Other duties as assigned. 

•    Regular and punctual attendance is required.

Performance Requirements:

The Counselor is required to NACA Qualify a minimum of 8 Members per month, perform between 15 and 20 counseling sessions per week, and submit bank applications within 10 days of an executed P&S Contract (MCs only).  NACA, at its sole discretion, may adjust such requirements or add requirements for an individual Counselor(s) or more broadly.

A Counselor’s fundamental responsibility in meeting the above metrics and her/his job requirements is to provide comprehensive counseling that improves a Member’s financial management.  This consists of the following: accurate monthly budget with documented expenses, increased savings, decreased debt, improved payment history, on-time rental payments, or stopping over drafts. These are some of the basics of good counseling that NACA provides and monitors. This is required for all the Member counseled regardless of whether they are NACA Qualified or eventually close on a property.  

Time Demands:

Approximately 45 to 50+ hours weekly and as necessary to meet the demands of the job. Typical working hours are: 8:30 a.m. to 6:00 p.m. weekdays and some late night(s). In addition, two Saturdays are required every month for homebuyer workshops and/or counseling. The Counselor may be required to work increased hours for campaigns and other activities at NACA’s sole discretion.  

Compensation:

The compensation consists of the Base Pay, Performance Pay and Monthly Bonus. NACA does not permit any NACA staff to charge the Member or others for any service provided, nor to add any product to the loan or do anything else to increase compensation. The Base Pay provides a minimum “cash-flow” each pay period to compensate for outreach, NACA’s advocacy campaigns and other activities that may reduce the time available for obtaining Performance Pay. Compensation for events, which the Counselor may be required to participate, may be different than that stated herein as determined in NACA’s sole discretion.  Performance Pay is paid if the Counselor is actively employed at the time the Member closes on their NACA Mortgage. The Monthly Bonus is paid if the Counselor is actively employed at the end of the month of the monthly bonus period. Counselors are provided a development period of six months.  Compensation during this period is a base pay of $15 per hour in addition to performance pay.

Performance Pay is significantly higher for those in greatest need for the program. These are the Targeted Members who are low- to moderate-income individuals and Members purchasing in Targeted Areas which are low- to moderate-income areas. NACA is committed to providing at least 70% of its mortgages to low- and moderate-income individuals and communities.    

Mortgage Counselor:

MC’s total compensation is structured so a MC can earn an overall compensation from $60,000 to $100,000+. This is based on an hourly wage rate of $10.00, greater if required by law, plus any overtime (“Base Pay”) with an expectation of closing between five and ten mortgages per a month. 

Housing Counselor:

HC’s total compensation is structured so a HC can earn an overall compensation from $50,000 to $60,000+.  This is based on an hourly wage of $15.00, greater if required by law, plus any overtime (“Base Pay”) with the expectation of qualifying at least five Members each month for the NACA Mortgage.  

Job Qualifications:

NACA seeks leaders with a positive and open attitude, a strong work ethic and relentless commitment to success with attention to detail and ability to meet aggressive deadlines and ambitious goals. S/he is expected to have a high level of core competencies and skills included in one’s personal characteristics and professional experiences in the following areas: communication, organizational skills, professional skills, professionalism, customer service, time management, positive leadership, computer skills and being mission-driven.  The Core Competencies & Skills are described in detail at www.naca.com.

Education & Certifications:

•    High School graduate or equivalency – Required 

•    Bachelor’s degree – Preferred 

•    Mortgage, real estate or finance courses – Highly Preferred 

Applicants must complete the application at www.naca.com.

Experience & Skills:

At least two years demonstrating some or all of the following: 

•    Mortgage brokerage, origination and/or processing 

•    Counseling or social work, such as school guidance 

•    Relevant experience: teacher; customer service; mortgage loss mitigation 

•    Real estate brokerage, training and/or experience

•    Financial counseling or advisory role 

•    Ability to write and speak languages other than English, particularly Spanish, is a plus.

APPLICATION PROCESS

Applicants must complete the application at www.naca.com.

NACA is an equal opportunity employer. Minority and bilingual individuals, particularly those who speak and write in Spanish, as well as second chance applicants are strongly encouraged to apply. To follow-up and for inquiries regarding this and other positions contact NACA’s HR Department at jobs@naca.com or call 617-250-6222 ext.1221.

This job description is solely for descriptive purposes with NACA reserving the right to make unilateral changes to this job description including the compensation for all staff or on an individual basis. NACA may also change the compensation during campaigns, activities and events at its discretion. This does not constitute a contract for employment. Nothing herein shall limit NACA in its sole discretion from terminating an employee for any reason or no reason with employment on an “at-will” basis.

Summary

Location

Multiple Locations

Time Demands

Approximately 45 to 50+ hours weekly and as necessary to meet the demands of the job. Typical working hours are: 8:30 a.m. to 6:00 p.m. weekdays and some late night(s). In addition, two Saturdays are required every month for homebuyer workshops and/or counseling. The Counselor may be required to work increased hours for campaigns and other activities at NACA’s sole discretion.   

Compensation

The compensation consists of the Base Pay, Performance Pay and Monthly Bonus (see job description for details).

Benefits

Comprehensive package: single/family health, vision, dental, 401(k) and more.

FLSA

Non-Exempt

Contact

To follow-up and for inquiries regarding this and other positions contact NACA’s HR Department at jobs@naca.com or call 617-250-6222 ext. 1221.

NACA is an equal opportunity employer and provides second chance opportunities. Minorities and bilingual people, particularly those who speak Spanish, are strongly encouraged to apply.

Job Description PDF

This job description is solely for descriptive purposes and does not constitute a contract for employment.