NACA Mortgage Specialist

Multiple Locations

The Mortgage Specialist evaluates and approves files submitted by NACA Counselors (“Counselors”) based on the NACA Mortgage’s “Character Lending” criteria.  Attention to detail is a must. NACA does not use traditional risk-based pricing criteria, but instead determines if the file demonstrates that a Member is ready for home ownership and the requested payment is affordable. The criteria are based on a Member’s (i.e. homebuyer) payment history that s/he controls and compensating factors without consideration of their credit score.  The criteria are detailed in NACA’s extensive Policies and Procedures which the Mortgage Specialist is required to have a thorough understanding of and continually references.    

The Mortgage Specialist must be able to manually calculate income and decision readiness for homeownership with an affordable mortgage payment based on the Member’s individual circumstances. This includes examining and verifying documents and data to ensure accuracy and completeness. The Mortgage Specialist makes an approval decision based on determining whether the Member is ready for homeownership with an affordable mortgage payment after reviewing a complete document and information package.  This position requires communication with Counselors, Members, real estate agents, participating lenders and others to assist Members through the qualification, bank application, and closing process.

The Mortgage Specialist only utilizes the criteria of NACA’s one mortgage product – NACA’s Best in America Mortgage. NACA’s purchase program uses this criterion even if the Member ultimately obtains another mortgage.  The files are reviewed twice – first to determine if a Member is qualified for the NACA Mortgage (i.e., NACA Qualified) and thus ready for the housing search (i.e., NACA Qualification).   Each file is reviewed again when submitting a bank application after a property is identified and the Member has executed a Purchase and Sale contract. The NACA mortgage requires full document review. The Mortgage Specialist must adhere to the NACA Mortgage criteria considering compensating factors and adjusting for circumstances out of the Member’s control. It is the Mortgage Specialist’s ultimate responsibility to determine whether Members are ready for homeownership and the maximum mortgage payment they can afford.  The Mortgage Specialist will be trained on how to use NACA’s state-of-the-art, web-based mortgage counseling, processing and review software known as ‘NACA Lynx’.

Once the file is approved by the Mortgage Specialist and submitted to a participating lender, there should not be any credit, income or asset conditions. While participating lenders make the final underwriting decisions, NACA’s agreements with the lenders provide the flexibility to utilize character-base and compensating factors. Any lender conditions must be addressed to meet NACA’s standard of nearly 100% of bank applications approved and funded by the lender.  The Mortgage Specialist works with Counselors to achieve a thorough understanding of the NACA Mortgage criteria and NACA’s Policies and Procedures. The Mortgage Specialist also identifies areas of improvement among staff based on the quality of submissions.  The successful Mortgage Specialist is expected to offer recommendations, additional assistance and training as needed.  


NACA is the country’s largest HUD approved non-profit homeownership, housing counseling, and advocacy organization with more than three million Members strong and 47 offices nationwide. NACA has established a proven track record of over three decades, not only earning respect for its operations but also becoming feared by predatory lenders. NACA’s reputation is built on being the most effective organization providing affordable homeownership in the United States. NACA has been on the forefront of    fighting against abusive and discriminatory lending practices over more than thirty years. NACA is aggressively hiring hardworking, relentless, and dedicated individuals who are willing and eager to fight for economic justice and racial equality.  NACA provides unprecedented opportunities for its staff to do well financially by doing good.

Founded in 1988, NACA has won campaigns against some of the country’s most powerful companies and  individuals engaged in predatory and discriminatory lending. NACA’s success is a result of its relentless confrontational advocacy as well as state of the art systems and operations. NACA’s purchase program provides  comprehensive counseling as HUD’s largest housing counseling agency (through its Neighborhood Stabilization Corporation subsidiary) with access to NACA’s Best in America mortgage, requiring no down payment, no closing costs, no mortgage insurance, no need for perfect credit, and always at a below-market, fixed interest rate. NACA has more than $20 billion in mortgage commitments with $15 billion from Bank of America to fund this extraordinary mortgage. NACA is also the most effective organization in providing affordable solutions to homeowners with an unaffordable mortgage and has done so for more than 500,000 at-risk homeowners nationwide through its HomeSave program.

Built on this unprecedented track record of success, NACA is rapidly expanding across the country and is hiring many hardworking, dedicated, exceptional new employees. NACA continues its aggressive advocacy  in fighting for economic justice for low to moderate income people and communities. NACA also continues to fight for economic justice, including eliminating unaffordable student debt, increasing taxes on the wealthy, reducing income inequality, ending structural racism, and mitigating climate change, among other issues. Employees  at NACA have a tremendous impact on the communities and Members they serve. For more information  about NACA or its history and programs, visit

Advocacy in Support of NACA’s Mission:

Employment with NACA requires ongoing participation in NACA’s advocacy, outreach, community organizing, and other activities as determined by NACA. Counselors need to support and actively promote the organization’s mission, tactics, and advocacy. Such participation in and support of NACA’s aggressive advocacy campaigns and other activities is important in advocating for economic justice and expanding NACA’s Best in America Mortgage and homeownership program.

Job Responsibilities

The Mortgage Specialist must accomplish the following on a day-to-day basis:

  • Review and decision a large volume of files each day for mortgage ready and maximum mortgage amount based on the NACA’s Mortgage character-based lending criteria.
  • Examine and verify the full document package and data entry to ensure accuracy and completeness. NACA requires full documentation.
  • Determine an affordable mortgage payment for the Member utilizing the Member’s fully documented file including their budget.
  • Review the Member’s payment history and explanations to determine if the Member is ready for homeownership based on payments they control.
  • Determine and communicates to the Counselor what needs to be done for a Member to be NACA Qualified.
  • Reviews files and provide clear detailed list of conditions to the Counselor on where files do not meet the NACA Mortgage’s criteria at both NACA Qualification (i.e., prior to housing search) and Credit Access (i.e., prior to submission to the lender).   
  • Submit files to participating lenders based on the required documentation and data.
  • Review lender conditions to determine if appropriate based on NACA’s Mortgage criteria and advocate to get them waived as appropriate.
  • Complete the Change of Circumstances when the terms of the mortgage changes based on NACA’s Mortgage criteria. 
  • Obtain documents and information needed to bring the file to close.
  • Provide real estate agents and Members updates regarding their files with the lender.
  • Work with lender to obtain credit and income approval.
  • Meet Purchase & Sale contract timelines
  • Ensure the lender provides the closing disclosure in time to meet closing date and obtain early acknowledgement when needed. 
  • Additional responsibilities should NACA become a correspondent lender.
  • Adhere to the guidelines and requirements set forth in NACA’s Policies and Procedures.
  • Accurately calculate Member’s income.
  • Verify Member’s liabilities (i.e., debt).
  • Verify that the housing and debt ratios are within program criteria. 

Additional Programs & Responsibilities:

  • Assist in advocacy campaigns.
  • Assist in outreach in low and/or moderate income communities and other locations.
  • Provide training as required.

Participate in ad hoc activities and other duties as assigned from NACA management

Time Demands:

The Mortgage Specialist must be able to meet the demands of the job with overtime as permitted and necessary. Typical working hours are: 8:30 a.m. to 6:00 p.m. weekdays with additional time as NACA determines necessary which may include evenings and weekends. The Mortgage Specialist is expected to work within the required schedule with no or limited need for overtime unless otherwise required or approved.


The compensation is $21 to $30 per hour plus overtime (i.e., $45,000 to $70,000+ annually) based on experience, skills, degrees, and certifications. The candidate’s performance evaluation and future compensation is largely based on meeting the job responsibilities, competencies and skills stated herein

Job Qualifications:

NACA seeks leaders with a positive and open attitude, a strong work ethic and relentless commitment to success with attention to detail and ability to meet aggressive deadlines and ambitious goals. S/he is expected to have a high level of core competencies and skills included in one’s personal characteristics and professional experiences in the following areas: communication, organizational skills, professional skills, professionalism, customer service, time management, positive leadership, computer skills and being mission-driven.  The Core Competencies & Skills are described in detail at


  • Bachelor’s degree or offsetting work experience Required
  • Mortgage and/or real estate courses – Required
  • Completed 20-hour course required by the SAFE Act – Preferred
  • Passage of the NMLS National portion of the Mortgage Loan Originator exam – Preferred


  • Experienced and effective NACA Counselor – Preferred
  • Mortgage processing experience – Preferred
  • 3+ years underwriting mortgages – Preferred
  • Education, such as teaching and training
  • Mortgage Origination, Processing and/or Loss Mitigation
  • Financial counseling or advisory role
  • Ability to write and speak languages other than English, particularly Spanish, is a plus


Applicants must complete the application at

NACA is an equal opportunity employer. Minority and bilingual individuals, particularly those who speak and write in Spanish, as well as second change applicants are strongly encouraged to apply. To follow-up and for inquiries regarding this and other positions please contact NACA’s HR Department at [email protected] or call 617-250-6222 ext.1221.

This job description is solely for descriptive purposes with NACA reserving the right to make unilateral changes to this job description including the compensation for all staff or on an individual basis. NACA may also change the compensation during campaigns, activities and events at its discretion. This does not constitute a contract for employment. Nothing herein shall limit NACA in its sole discretion from terminating an employee for any reason or no reason with employment on an “at-will” basis.



Multiple Locations

Time Demands

The Mortgage Specialist must be able to meet the demands of the job with overtime as permitted and necessary. Typical working hours are: 8:30 a.m. to 6:00 p.m. weekdays with additional time as NACA determines necessary which may include evenings and weekends. The Mortgage Specialist is expected to work within the required schedule with no or limited need for overtime unless otherwise required or approved.


The compensation consists of the Base Pay, Performance Pay and Monthly Bonus (see job description for details).


Comprehensive package: single/family health, vision, dental, 401(k) and more.




To follow-up and for inquiries regarding this and other positions contact NACA’s HR Department at [email protected] or call 617-250-6222 ext. 1221.

NACA is an equal opportunity employer and provides second chance opportunities. Minorities and bilingual people, particularly those who speak Spanish, are strongly encouraged to apply.

Job Description PDF

This job description is solely for descriptive purposes and does not constitute a contract for employment.