HAND – Rehab Specialist

San Antonio, TX

The Rehab Specialist (“RS”) works in the Home and Neighborhood Development (HAND) Department of NACA, located in San Antonio, Texas. HAND supports NACA’s mission to provide NACA’s Best In America Mortgage with a primary focus on low-to-moderate income homebuyers, while revitalizing communities nationwide. As part of the NACA Mortgage, funds can be escrowed for repairs and renovations to be completed after the closing and HAND oversees this process. 

The RS is responsible for assessing, processing and managing the approval and oversight related to all housing property conditions as they apply to NACA’s property standards for health, code, safety, structural and general livability requirements, plus any Wish List repairs. S/he will be working in an open environment within small teams that support a given market. There is constant communication with Members, contractors, vendors and others relating to the submission of inspections, bids, rehab budgets, project approvals, payment procedures and overall rehab project management.  S/he provides renovation guidance and education to NACA home buyers while completing rehab duties and adhering to NACA’s customer service standards. A RS works closely with the HAND Director for Member, lender, vendor, office and program support.  The RS also works in a timely and effective manner ensuring department goals and metrics are being met as set by NACA management.


NACA is the country’s largest HUD approved non-profit homeownership, housing counseling, and advocacy organization with more than three million Members strong and 47 offices nationwide. NACA has established a proven track record of over three decades, not only earning respect for its operations but also becoming feared by predatory lenders. NACA’s reputation is built on being the most effective organization providing affordable homeownership in the United States. NACA has been on the forefront of    fighting against abusive and discriminatory lending practices over more than thirty years. NACA is aggressively hiring hardworking, relentless, and dedicated individuals who are willing and eager to fight for economic justice and racial equality.  NACA provides unprecedented opportunities for its staff to do well financially by doing good.

Founded in 1988, NACA has won campaigns against some of the country’s most powerful companies and  individuals engaged in predatory and discriminatory lending. NACA’s success is a result of its relentless confrontational advocacy as well as state of the art systems and operations. NACA’s purchase program provides  comprehensive counseling as HUD’s largest housing counseling agency (through its Neighborhood Stabilization Corporation subsidiary) with access to NACA’s Best in America mortgage, requiring no down payment, no closing costs, no mortgage insurance, no need for perfect credit, and always at a below-market, fixed interest rate. NACA has more than $20 billion in mortgage commitments with $15 billion from Bank of America to fund this extraordinary mortgage. NACA is also the most effective organization in providing affordable solutions to homeowners with an unaffordable mortgage and has done so for more than 500,000 at-risk homeowners nationwide through its HomeSave program. Built on this unprecedented track record of success, NACA is rapidly expanding across the country and is hiring many hardworking, dedicated, exceptional new employees. NACA continues its aggressive advocacy  in fighting for economic justice for low to moderate income people and communities. NACA also continues to fight for economic justice, including eliminating unaffordable student debt, increasing taxes on the wealthy, reducing income inequality, ending structural racism, and mitigating climate change, among other issues. Employees  at NACA have a tremendous impact on the communities and Members they serve. For more information  about NACA or its history and programs, visit www.naca.com.

Advocacy in Support of NACA’s Mission:

Employment with NACA requires ongoing participation in NACA’s advocacy, outreach, community organizing, and other activities as determined by NACA. Counselors need to support and actively promote the organization’s mission, tactics, and advocacy. Such participation in and support of NACA’s aggressive advocacy campaigns and other activities is important in advocating for economic justice and expanding NACA’s Best in America Mortgage and homeownership program.

Position Responsibilities

This position requires coordination and assessment of all property condition defects. In their role the RS:

  • Educates Members, real estate agents, HAND vendors and NACA staff about the rehab requirements and process as it relates to NACA’s property condition standards and mission.
  • Prioritizes activities as per stated policies and national direction.
  • Engages in regular and direct phone communication with Members, vendors, real estate agents and others in support of each transaction.
  • Reviews uploaded property inspection reports to assess code, safety, structural and health defects.
  • Reviews inspections, evaluations, work write-ups, bids and additional cost information to determine scope of work and costs necessary to create a final rehab budget and approve the rehab.
  • Approves final Rehab Budget working with the Member to complete the scope of work using final bids from contractors working on the project.
  • Reviews and clears re-inspections of negotiated seller completed repairs.
  • Works with lenders to address final rehab repair conditions to secure loan approval.
  • Authorizes start of project, monitors rehab progress and communicates options for changes, payments and resolution of project disputes and work with member and lender until project is completed.
  • Perform other functions related to starting the project, reviewing inspection reports, change orders, and other HAND and NACA responsibilities as required.

Minimum Production Requirements:

  • Maintain minimum pipeline of 75 to 125 rehab projects at one any time.
  • Maintain customer service satisfaction with Members, vendors and lender.
  • Minimum daily requirements – Complete 20 to 25 reviews a day, based on duty assignments. This includes property inspections, evaluations and bid review, clearing lender conditions, approving final rehab budget, project approvals, change order requests, and other assigned duties. Management may change the requirements at its sole discretion.

Office Standards:

  • Phones answered promptly and professionally. Return all voicemails the same day but no later than 24 business hours.
  • Conduct and complete review tasks within the HAND tickler reports (pipeline) as required.
  • Maintain daily appointments in prompt and professional manner, as scheduled on HAND’s appointment calendar, documenting communications and task requirements within the member’s file narrative, per appointment policies.
  • Inform and prepare members for the HAND rehab process from the point a property is identified until the loan is closed, and through project management when applicable.
  • Meet HAND department metrics.
  • Effectively work within the department and with other staff within the office to support member and vendor education as it applies to the HAND policy and procedures.
  • Ensure work is completed on time and within the required work schedule with limited need for overtime.
  • Adhere to NACA’s standards of Member services for all Members, NACA staff, co-workers and affiliates, adhering to office professionalism.
  • Requires sitting at a desk with limited physical activity and constant computer use.
  • Adhere to timeline for inspection review, rehab cost determination, repair approval and other timeline requirement
  • Follow-up with Members, real estate agents, vendors, NACA staff, national management and others.

Job Qualifications


  • Five years or more in field experience as it relates to residential or commercial construction, maintenance and inspection services (i.e. builder, general contractor, residential property inspector, architect, structural engineer, insurance adjuster, safety and code specialists, etc.).
  • Regional knowledge of local and state building codes, permits, and licensing requirements.
  • Strong computer skills and familiarity with Microsoft Office.
  • Multifamily property management, real estate brokerage experience and/or knowledge – Preferred.
  • Ability to write and speak languages other than English, particularly Spanish, is a plus.

NACA seeks leaders with a positive and open attitude, a strong work ethic and relentless commitment to success with attention to detail. Refer to Core Competencies & Skills for details.



San Antonio, TX

Time Demands

The Rehab Specialist must be able to meet the demands of the job that consists of 40 to 50 hours per week with overtime as permitted and necessary. Typical working hours are 8:30 a.m. to 6:00 p.m. weekdays. Based on performance, volume and workload, weekend work may be required to complete tasks ensuring closing timetables are met. The Rehab Specialist is expected to work within the required schedule with no or limited need for overtime unless otherwise required or approved.


The compensation is between $40,000 and $60,000 based on an hourly pay of $18 to $25 an hour. The candidate’s performance evaluation and future compensation is largely based on meeting the job responsibilities, competencies and skills stated herein.


Comprehensive package: single/family health, vision, dental, 401(k) and more.




To follow-up and for inquiries regarding this and other positions contact NACA’s HR Department at [email protected] or call 617-250-6222 ext. 1221.

NACA is an equal opportunity employer and provides second chance opportunities. Minorities and bilingual people, particularly those who speak Spanish, are strongly encouraged to apply.

Job Description PDF

This job description is solely for descriptive purposes and does not constitute a contract for employment.