Training Coordinator

Nationwide (Atlanta or Charlotte preferred)

The Training Coordinator (“TC”) is primarily responsible for providing coordination and planning support to the Training Director and Training Instructors on all aspects of the training process, acting as a liaison across existing staff, new hires and out-of-network Counselors from HUD approved Housing Counseling Agencies to assist with the development, coordination and integration of trainings.  The TC’s duties include, but are not limited to, coordinating all logistics of internal and out-of-network trainings, preparation and distribution of training programs and materials, coordinate readiness of equipment and venues needed for training, maintain records of attendance, test results and certifications, monitoring online registrations, promoting out-of-network trainings opportunities, assist during web-based training as well as classroom training for which traveling is required, coordinating with Event Project Manager for venues and logistics needed for out-of-network training sessions to take place during national events.  The TC must have extensive experience in the mortgage and housing industry, in addition to all services and functions provided by the staff. The TC is considered the Subject Matter Expert (SME) for all staff members.

The TC undertakes day-to-day duties and ensures the application of the NACA standard of consumer services by providing leadership and direction for which strict adherence to confidentiality and protection of private property is required.  He/she reports directly to the Training Director and works closely with the H.R. Department, National Management, and adheres to directions of NACA’s CEO.


NACA is the country’s largest HUD approved non-profit homeownership, housing counseling, and advocacy organization with more than three million Members strong and 47 offices nationwide. NACA has established a proven track record of over three decades, not only earning respect for its operations but also becoming feared by predatory lenders. NACA’s reputation is built on being the most effective organization providing affordable homeownership in the United States. NACA has been on the forefront of    fighting against abusive and discriminatory lending practices over more than thirty years. NACA is aggressively hiring hardworking, relentless, and dedicated individuals who are willing and eager to fight for economic justice and racial equality.  NACA provides unprecedented opportunities for its staff to do well financially by doing good.

Founded in 1988, NACA has won campaigns against some of the country’s most powerful companies and  individuals engaged in predatory and discriminatory lending. NACA’s success is a result of its relentless confrontational advocacy as well as state of the art systems and operations. NACA’s purchase program provides  comprehensive counseling as HUD’s largest housing counseling agency (through its Neighborhood Stabilization Corporation subsidiary) with access to NACA’s Best in America mortgage, requiring no down payment, no closing costs, no mortgage insurance, no need for perfect credit, and always at a below-market, fixed interest rate. NACA has more than $20 billion in mortgage commitments with $15 billion from Bank of America to fund this extraordinary mortgage. NACA is also the most effective organization in providing affordable solutions to homeowners with an unaffordable mortgage and has done so for more than 500,000 at-risk homeowners nationwide through its HomeSave program.

Built on this unprecedented track record of success, NACA is rapidly expanding across the country and is hiring many hardworking, dedicated, exceptional new employees. NACA continues its aggressive advocacy  in fighting for economic justice for low to moderate income people and communities. NACA also continues to fight for economic justice, including eliminating unaffordable student debt, increasing taxes on the wealthy, reducing income inequality, ending structural racism, and mitigating climate change, among other issues. Employees  at NACA have a tremendous impact on the communities and Members they serve. For more information  about NACA or its history and programs, visit

Advocacy in Support of NACA’s Mission:

Employment with NACA requires ongoing participation in NACA’s advocacy, outreach, community organizing, and other activities as determined by NACA. Counselors need to support and actively promote the organization’s mission, tactics, and advocacy. Such participation in and support of NACA’s aggressive advocacy campaigns and other activities is important in advocating for economic justice and expanding NACA’s Best in America Mortgage and homeownership program.

Job Responsibilities:

Overall job responsibilities include:

Main Responsibilities:

  • Map out annual training plans for all NACA new Hires
  • Assist in the development of training programs (outsourced and/or in-house)
  • Assist with new employee orientation
  • Understand various training methods or activities (e.g. simulations, mentoring, on-the-job training, professional development classes).
  • Schedule available training to staff and provide necessary information about sessions.
  • Prepares and distributes welcome emails, syllabus, workbooks, manuals, course objectives and course agendas.
  • Prepares and order sample files to be used during training sessions.
  • Monitor online registration for out-of-network Counselors.
  • Monitor out-of-network correspondence.
  • Maintains in and out-of-network tests and certification records.
  • Promote out-of-network training opportunities to HUD approve HCAs (Housing Counseling Agencies)
  • Conduct training needs assessment and identify skills or knowledge gaps that need to be addressed.
  • Stay up-to-date on new training methods and techniques.
  • Assist the Trainers with design and preparation of training materials.
  • Order and distribute educational aids and materials.
  • Assess instructional effectiveness and determine the impact of training on employee skills.
  • Gather feedback from trainees after each educational session.
  • Partner with the Training Instructor and Training Director regarding instructional design.
  • Track and maintain updated curriculum database and training records.
  • Coordinate venue and logistics with Event Project Manager for out-of-network training.
  • Manage and maintain in-house training facilities and equipment.
  • Research and recommend new training methods.
  • Process enrolment, changes and termination of participants.
  • Periodically audits the training database to ensure accuracy of information.
  • Arrange travel, meetings, conference calls, videoconferences.
  • Produce accurate and timely documents and correspondence under tight time constraints.
  • Attend meetings, record, type and distribute minutes as needed.
  • Perform internet and other research to support training related activities.
  • Assume ownership or share responsibility for planning, organizing and executing projects

Time Demands:

Must be able to meet the demands of the job that consists of 55+ hours a week: 

  • Typical day: 8:30 a.m. to 6:30 p.m.
  • Work weekends during training sessions, national events, and other activities
  • Other time as needed


Depending on experience, skills of the candidate, and other factors the compensation is between $18 to $25 an hour.  The TC’s performance evaluation and future compensation is based on meeting the above requirements, providing the competencies stated below, and the effectiveness of the Training Coordinator.

Job Qualifications:

NACA seeks leaders with a positive and open attitude, a strong work ethic and relentless commitment to success with attention to detail and ability to meet aggressive deadlines and ambitious goals. S/he is expected to have a high level of core competencies and skills included in one’s personal characteristics and professional experiences in the following areas: communication, organizational skills, professional skills, professionalism, customer service, time management, positive leadership, computer skills and being mission-driven.  The Core Competencies & Skills are described in detail at

Education & Certifications:

  • High School Graduate or Equivalency – Required
  • B.A. or B.S. – Preferred
  • Completion of NACA Home Save and Purchase training with high passing score.
  • Licensed Mortgage Loan Originator – Required
  • HUD Certified a plus, otherwise, must become HUD certified within one to three months of employment.
  • Real estate courses – Highly Preferred

Experience & Skills:

  • Three years or more of training experience.
  • Two years or more working as a NACA Counselor or Housing Counselor – Highly Preferred.
  • Strong computer skills.
  • Mortgage brokerage, origination, processing and/or counseling – Highly Preferred.
  • Real Estate brokerage experience and/or knowledge – Preferred.


  • Mortgage Loan Origination license(s) in assigned state – Highly Preferred.
  • HUD Certified


Applicants must complete the application at

NACA is an equal opportunity employer. Minority and bilingual individuals, particularly those who speak and write in Spanish, as well as second chance applicants are strongly encouraged to apply. To follow-up and for inquiries regarding this and other positions contact NACA’s HR Department at [email protected] or call 617-250-6222 ext.1221.

This job description is solely for descriptive purposes with NACA reserving the right to make unilateral changes to this job description including the compensation for all staff or on an individual basis. NACA may also change the compensation during campaigns, activities and events at its discretion. This does not constitute a contract for employment. Nothing herein shall limit NACA in its sole discretion from terminating an employee for any reason or no reason with employment on an “at-will” basis.



Nationwide (Atlanta or Charlotte preferred)

Time Demands

Must be able to meet the demands of the job that consists of 55+ hours a week: 

  • Typical day: 8:30 a.m. to 6:30 p.m.
  • Work weekends during training sessions, national events, and other activities
  • Other time as needed


Depending on experience, skills of the candidate, and other factors the compensation is between $18 to $25 an hour.  


Comprehensive package: single/family health, vision, dental, 401(k) and more.




To follow-up and for inquiries regarding this and other positions contact NACA’s HR Department at [email protected] or call 617-250-6222 ext. 1221.

NACA is an equal opportunity employer and provides second chance opportunities. Minorities and bilingual people, particularly those who speak Spanish, are strongly encouraged to apply.

Job Description PDF

This job description is solely for descriptive purposes and does not constitute a contract for employment.